Call Taker - Checker

Voyago is hiring a Full-Time Customer Service Specialist for our Checker Division in London, Ontario. As the successful Customer Service Representative, you are responsible for delivering exceptional service while effectively managing communication and support tasks. This role requires excellent interpersonal skills, professionalism, and the ability to multitask in a fast-paced environment.

Your Role

• Provide friendly and professional assistance to customers via phone, email, or other communication channels.
• Address inquiries, concerns, and requests promptly and accurately.
• Coordinate with internal teams to ensure seamless service delivery.
• Handle customer complaints with patience and efficiency, aiming for quick and effective resolutions.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Maintain organized and thorough records of all customer interactions.
• Manage multiple calls or tasks simultaneously while maintaining a calm and focused demeanor.
• Prioritise urgent requests and maintain efficiency under pressure.
• Stay informed about company services, policies, and updates to provide accurate information to customers.
• Participate in training sessions and team meetings as needed.
• Assist other team members and departments when needed to meet overall organisational goals.

Your Profile

• Excellent Communication: Strong verbal and written communication skills to interact effectively with customers and team members.
• Customer Focused: A friendly, empathetic, and professional demeanor with a commitment to resolving customer concerns efficiently.
• Organisational Skills: Ability to prioritise tasks, handle multiple responsibilities, and maintain accurate records of customer interactions.
• Problem-Solving: Quick thinking and resourceful in resolving issues and providing solutions.
• Technical Proficiency: Comfortable using phone systems, CRM software, and other digital tools for data entry and customer management.
• Attention to Detail: Ensure accuracy when recording information, scheduling, or handling sensitive data.
• Team Player: Collaborative mindset with the ability to work independently when needed.
• Adaptability: Flexibility to adjust to changing priorities and work under pressure.

FT Shift: Monday-Friday 2:00pm to 10:30pm

Work Location: This position is based in-office at our main building located at 573 Admiral Court, London ON. Please note that remote work options are not available for this role.

The Perks:

• We are an Award Winning company.
• As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider.
• We focus on innovation and sustainable environmental initiatives.
• We support the development, work-life balance and well-being of our employees.
• We build a supportive corporate culture that encourages diversity and enables our people to flourish.
• We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
• We offer our employees opportunities to build their own experience within a local, global Group.

Voyago is committed to providing accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

Voyago Transdev’s Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage. We thank all applicants; however, only those under consideration will be contacted.