At a Glance
- Tasks: Lead service improvement and drive quality across care services nationwide.
- Company: Voyage Care, an award-winning organisation dedicated to high-quality care.
- Benefits: Competitive salary, remote work, car allowance, and generous leave policies.
- Other info: Join a values-driven team with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while shaping the future of care.
- Qualifications: Experience in health or social care with strong service improvement skills.
The predicted salary is between 40000 - 50000 € per year.
This is a role where you can truly shape the future of care. At Voyage Care, we support thousands of people across the UK with learning disabilities, physical disabilities, autism, brain injuries and complex needs. We're proud to be an award‐winning organisation (Health Investor Specialist Care Provider of the Year) with a national reputation for high‐quality, innovative services.
Now, as we expand our Service Optimisation Team, we're looking for a Service Optimisation Manager to play a critical role in driving quality, growth and continuous improvement across our services.
This is a high‐impact, hands‐on role for an experienced health or social care professional who thrives on pace, challenge and making a difference.
You will:
- Lead the integration of acquisitions and large tender wins, ensuring services are embedded successfully.
- Drive continuous improvement across complex, multi‐site services at a regional and national level.
- Partner closely with Operations teams to deliver quality, compliance and performance.
- Support due diligence and post‐integration activity as part of our growth strategy.
- Maintain Voyage Care's position at the forefront of quality care provision.
- Represent Voyage Care locally and nationally when required.
- Stay ahead of regulatory and external changes, ensuring learning is cascaded effectively.
- Occasionally provide direct care support, ensuring first‐hand understanding of service delivery.
This role involves regular nationwide travel and overnight stays – a full UK driving licence is essential.
About you
You'll be someone who is confident working at pace, comfortable with complexity, and motivated by improvement. You'll bring:
- Previous experience in health or social care (essential).
- A strong background in service improvement, quality or operations.
- The ability to work autonomously while collaborating with senior leaders.
- Strong communication, analytical and commercial skills.
- A flexible, solutions‐focused mindset.
- Confidence working across the UK and with multiple stakeholders.
- A genuine passion for improving outcomes for the people we support.
What we offer
In return, you'll join a values‐driven organisation where your work has real impact, alongside a competitive and flexible benefits package:
- Remote working when not in service
- Company car or car allowance
- Competitive salary
- 25 days' annual leave + bank holidays
- Your birthday off
- Enhanced family leave
- Enhanced retirement leave
- Life assurance and pension
- Blue Light Card discounts
- DoctorLine – 24/7 GP access for you and your family
- Eye care vouchers
- Funeral Concierge
- Confidential wellbeing support (V‐Assure / Maximus)
Ready to make a difference? If you're passionate about quality, improvement and shaping services that change lives, we'd love to hear from you.
Service Optimisation Manager in West Bromwich employer: Voyage-Care
At Voyage Care, we pride ourselves on being an award-winning organisation dedicated to providing high-quality care for individuals with complex needs. Our supportive and values-driven work culture fosters employee growth through continuous improvement initiatives and offers a competitive benefits package, including remote working options and generous leave policies. Join us in making a meaningful impact in the lives of those we support while enjoying the unique advantages of working within a nationally recognised leader in the health and social care sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Optimisation Manager in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to people in the health and social care sector, especially those who work at Voyage Care. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your passion! When you get the chance to speak with someone from the company, make sure to express your genuine interest in improving care services. Let them know how your experience aligns with their mission.
✨Tip Number 3
Prepare for the unexpected! In interviews, be ready to discuss real-life scenarios where you've driven improvement or handled complex situations. Use specific examples to showcase your skills and adaptability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Voyage Care team and making a difference.
We think you need these skills to ace Service Optimisation Manager in West Bromwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Optimisation Manager role. Highlight your background in health or social care, and any specific achievements in service improvement or quality management.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for improving outcomes in care services. Share specific examples of how you've driven change in previous roles and why you're excited about joining Voyage Care.
Showcase Your Communication Skills:As a Service Optimisation Manager, strong communication is key. In your application, demonstrate your ability to convey complex ideas clearly. This could be through your writing style or by including examples of successful stakeholder engagement.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need about the role and our values-driven culture!
How to prepare for a job interview at Voyage-Care
✨Know the Company Inside Out
Before your interview, take some time to research Voyage Care thoroughly. Understand their mission, values, and the specific services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Given the hands-on nature of the Service Optimisation Manager role, be ready to discuss real-life scenarios where you've driven service improvement or managed complex situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Communication Skills
As this role involves working with multiple stakeholders, demonstrate your strong communication skills during the interview. Be clear and concise in your responses, and don’t hesitate to ask clarifying questions if needed. This shows that you’re engaged and thoughtful.
✨Highlight Your Passion for Improvement
Make sure to convey your genuine passion for improving outcomes in health and social care. Share examples of how you've made a difference in previous roles, and express your enthusiasm for contributing to Voyage Care's mission of providing high-quality care.
