Property Support Advisor

Role Overview and Purpose

This role is crucial for maintaining a safe, functional and efficient environment across our estate. It requires a combination of strong administrative, communication, and problem-solving skills, as well as a customer-focused approach.

Key Stakeholders

• Property Team including Property Managers and Head of Property
• Operations Teams including Service Managers Operations Managers and Operations Directors
• People we Support
• Service Partners and Contractors

Key Responsibilities

• First Point of Contact – Serving as the primary point of contact for all property-related enquiries, both for internal staff and external contractors.
• Request Management – Logging, tracking, and managing incoming requests, work orders, and maintenance issues through our VPS helpdesk system
• Task Allocation – Assigning tasks to the appropriate property team members or external contractors.
• Communications – Liaising with various teams and stakeholders to ensure timely and effective resolution of issues.
• Issue Resolution – Troubleshooting and resolving basic property-related issues, escalating complex problems to the relevant personnel.
• Documentation – Maintaining accurate records of task orders, maintenance logs, and other relevant documentation.
• Customer Service – Providing excellent customer service by responding to inquiries, providing updates, and ensuring customer satisfaction.
• Administrative Support – Providing general administrative support, including data entry, record keeping, and report generation.

Skills, Experience and Qualifications

• Excellent Communication Skills: Both verbal and written, for interacting with various stakeholders.
• Strong Administrative Skills: Proficiency in data entry, record keeping, and basic office procedures.
• Problem-Solving Skills: Ability to analyse issues, identify root causes, and implement solutions.
• Customer Service Orientation: A commitment to providing excellent customer service and resolving issues to the satisfaction of the customer.
• Time Management and Organization: Ability to prioritize tasks, manage multiple requests simultaneously, and meet deadlines.
• Technical Proficiency: Familiarity with helpdesk systems, basic computer skills, and potentially experience with CAFM (Computer-Aided Facilities Management) software.
• Teamwork: Ability to work effectively with others and contribute to a positive team environment.

You may be required to undertake other duties commensurate to your role and/or working hours, as may reasonably be required of you including ad hoc cover of our Reception Desk at Our Group Support office in Lichfield. This is a hybrid role where you will need to work from the office 2 days a week.