Property Support Advisor

Role Overview and Purpose This role is crucial for maintaining a safe, functional and efficient environment across our estate. It requires a combination of strong administrative, communication, and problem-solving skills, as well as a customer-focused approach. Key Stakeholders Property Team including Property Managers and Head of Property Operations Teams including Service Managers Operations Managers and Operations Directors People we Support Service Partners and ContractorsKey Responsibilities First Point of Contact – Serving as the primary point of contact for all property -related enquiries, both for internal staff and external contractors. Request Management – Logging, tracking, and managing incoming requests, work orders, and maintenance issues through our VPS helpdesk system Task Allocation -Assigning tasks to the appropriate property team members or external contractors. Communications – Liaising with various teams and stakeholders to ensure timely and effective resolution of issues. Issue Resolution – Troubleshooting and resolving basic property-related issues, escalating complex problems to the relevant personnel. Documentation – Maintaining accurate records of task orders, maintenance logs, and other relevant documentation. Customer Service- Providing excellent customer service by responding to inquiries, providing updates, and ensuring customer satisfaction. Administrative Support – Providing general administrative support, including data entry, record keeping, and report generation.Skills, Experience and Qualifications required Excellent Communication Skills: Both verbal and written, for interacting with various stakeholders. Strong Administrative Skills: Proficiency in data entry, record keeping, and basic office procedures. Problem-Solving Skills: Ability to analyse issues, identify root causes, and implement solutions. Customer Service Orientation: A commitment to providing excellent customer service and resolving issues to the satisfaction of the customer. Time Management and Organization: Ability to prioritize tasks, manage multiple requests simultaneously, and meet deadlines. Technical Proficiency: Familiarity with helpdesk systems, basic computer skills, and potentially experience with CAFM (Computer-Aided Facilities Management) software. Teamwork: Ability to work effectively with others and contribute to a positive team environment. You may be required to undertake other duties commensurate to your role and/or working hours, as may reasonably be required of you including ad hoc cover of our Reception Desk at Our Group Support office in Lichfield. This is a hybrid role where you will need to work from the office 2 days a week