At a Glance
- Tasks: Lead quality assurance audits and drive improvements in care services.
- Company: Voyage Care, a values-driven organisation focused on positive outcomes.
- Benefits: Hybrid working, autonomy, and the chance to make a real impact.
- Other info: Join a collaborative team dedicated to continuous improvement and outstanding care.
- Why this job: Shape quality and compliance across a national portfolio and drive innovation.
- Qualifications: Experience in health or social care and strong knowledge of regulatory frameworks.
The predicted salary is between 40000 - 50000 £ per year.
Fixed Term 12 months Hybrid working with national travel. Full time – 37.5 hours.
Join us and help shape outstanding care across the UK. At Voyage Care, our vision is simple – Fulfilling Lives for All. We’re looking for an experienced and passionate Quality Assurance Manager to play a pivotal role in driving excellence across our services. If you're a quality-focused professional with a strong understanding of regulatory frameworks and a commitment to continuous improvement, this is your opportunity to make a real impact on people’s lives.
About the role:
- Leading quarterly quality assurance audits across a variety of care settings.
- Carrying out in-depth “case tracking” to ensure care delivery aligns with individual needs.
- Producing clear, insightful reports with actionable recommendations.
- Delivering feedback sessions with Service and Operations Managers.
- Supporting services with action planning and improvement strategies.
- Monitoring risk, compliance and regulatory performance data.
- Leading on interventions where services require additional support.
- Contributing to digital transformation and continuous quality improvement initiatives.
What we’re looking for:
- Experience in health or social care (e.g. Registered Manager or similar).
- Strong knowledge of regulatory frameworks and quality standards.
- Experience in auditing, compliance or inspection roles.
- Ability to analyse complex data and drive improvement plans.
- Knowledge of quality systems (e.g. Datix, Radar Healthcare or similar).
- Experience in root cause analysis and service improvement.
- Excellent stakeholder engagement and communication skills.
A leadership or management qualification in health and social care is desirable.
Why join Voyage Care?
- Be part of a values-driven organisation focused on positive outcomes for the people we support.
- Influence and shape quality and compliance across a national portfolio.
- Work in a collaborative, forward-thinking quality team.
- Opportunity to drive innovation and continuous improvement.
- Hybrid role with variety, autonomy and impact.
Ready to make a difference? If you’re passionate about quality, driven by improvement, and committed to delivering outstanding care, we’d love to hear from you. Apply today and help us continue Fulfilling Lives for All.
Quality Assurance Manager in Lichfield employer: Voyage-Care
At Voyage Care, we pride ourselves on being a values-driven organisation that prioritises positive outcomes for the individuals we support. As a Quality Assurance Manager, you will enjoy a collaborative work culture that encourages innovation and continuous improvement, alongside opportunities for professional growth within a national portfolio. With a hybrid working model and the chance to make a meaningful impact in health and social care, Voyage Care is an excellent employer for those passionate about delivering high standards of care.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Manager in Lichfield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to quality assurance and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to quality assurance and compliance. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your achievements effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Voyage Care.
We think you need these skills to ace Quality Assurance Manager in Lichfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Quality Assurance Manager role. Highlight your experience in health or social care, especially any auditing or compliance roles you've had. We want to see how you can bring your unique background to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about quality assurance and how your values align with our mission at Voyage Care. Be specific about what excites you about this role and how you can contribute to fulfilling lives for all.
Showcase Your Analytical Skills:Since the role involves analysing complex data and driving improvement plans, make sure to include examples of how you've successfully tackled similar challenges in the past. We love seeing concrete examples of your problem-solving abilities!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Voyage Care!
How to prepare for a job interview at Voyage-Care
✨Know Your Regulatory Frameworks
Make sure you brush up on the key regulatory frameworks relevant to the role, such as CQC, CIW, and CIS standards. Being able to discuss these confidently will show that you understand the landscape of quality assurance in health and social care.
✨Prepare for Case Tracking Questions
Since case tracking is a big part of the job, think about how you would approach this task. Prepare examples from your past experience where you've successfully aligned care delivery with individual needs, and be ready to share your thought process during the interview.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've analysed complex data in previous roles. Think of specific instances where your analysis led to actionable improvements. This will demonstrate your ability to drive quality enhancements effectively.
✨Engage with Stakeholders
Highlight your experience in engaging with various stakeholders. Prepare examples of how you've communicated feedback or collaborated with service and operations managers to implement improvement strategies. This will showcase your strong communication skills and leadership potential.
