At a Glance
- Tasks: Manage payments, support customers, and resolve queries in a dynamic finance role.
- Company: Voyage Care, a supportive team focused on personal finance.
- Benefits: Career development, collaborative environment, and exposure to diverse finance activities.
- Other info: Great opportunities for learning and growth in a friendly team.
- Why this job: Kickstart your finance career while building relationships and solving problems.
- Qualifications: Strong communication skills and a proactive attitude; finance experience is a plus.
The predicted salary is between 24000 - 25989 £ per year.
- Personal Finance Administrator
- Wall Island, Lichfield, Staffordshire (WS14 0QP)
- Develop Your Career in Finance with Voyage Care
Are you a confident communicator with excellent organisational skills and a passion for delivering great customer service?
Do you enjoy problem-solving and building positive relationships?
If so, we'd love to hear from you.
We’re looking for a
Personal Finance Administrator to join our friendly and supportive team.
This is an excellent opportunity for someone looking to build a career within a transactional finance environment, gaining valuable experience in account reconciliation, customer communication, and payment management.
What You’ll Be Doing
As a Personal Finance Administrator, you’ll play a key role in ensuring payments are received accurately and on time while providing first‑class support to customers and colleagues.
Responsibilities include
- Responding to telephone, email, and postal queries within agreed timescales.
- Reconciling invoicing and payment queries using Excel and internal systems.
- Contacting customers by phone and email to support timely payment collection.
- Building strong customer relationships and resolving payment and charge queries.
- Managing your own workload to meet departmental KPIs and deadlines.
- Working closely with internal teams to ensure invoices are raised and payments allocated accurately.
- Investigating and resolving outstanding account queries.
- Escalating overdue accounts where appropriate.
- Reviewing and reconciling customer accounts, including unallocated payments.
- What We’re Looking For
Essential
- Strong verbal and written communication skills.
- Ability to work collaboratively to achieve positive outcomes.
- A proactive approach to meeting deadlines and targets.
- Enthusiasm and willingness to learn.
Desirable
- Previous experience in credit control, collections, accounts receivable, or customer service.
- Excellent organisational and prioritisation skills.
- Self‑motivated and able to work independently.
- Experience using Microsoft Office.
- Confidence learning new systems and processes.
Why Join Us?
- Great opportunity to develop a long‑term career within finance.
- Supportive and collaborative team environment.
- Exposure to a wide range of finance and customer service activities.
- Opportunities to learn new systems, processes and skills.
Ready to Apply?
If you’re motivated, organised, and looking for your next opportunity in a growing finance team, we’d love to hear from you.
Apply today and start your journey with Voyage Care.
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Personal Finance Credit Controller in Lichfield employer: Voyage-Care
Voyage Care is an exceptional employer that prioritises the well-being and growth of its employees. Located in the welcoming community of Bo'ness, we offer competitive pay, comprehensive training, and ample opportunities for career advancement within a dynamic team dedicated to making a meaningful impact in the lives of those we support.
