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- Tasks: Lead the deployment of digital care solutions while engaging with teams across the UK.
- Company: Join a forward-thinking company focused on digital transformation and exceptional customer experiences.
- Benefits: Enjoy a hybrid work model with travel opportunities and the chance to make a real impact.
- Why this job: Be at the forefront of digital innovation, enhancing customer experiences and driving change.
- Qualifications: A full UK driving license is essential; experience in project management is a plus.
- Other info: This is an 18-month fixed-term contract with frequent travel required.
The predicted salary is between 36000 - 60000 £ per year.
*This role requires nationwide travel therefore a full UK driving license is essential Fixed Term Contract for 18 Months Are you passionate about driving digital transformation and ensuring exceptional customer experiences? We are looking for a dynamic and dedicated Implementation Service Lead to manage the deployment and integration of our Voyage Digital Care Nourish template across our services on a fixed term contract for 18 Months – this role is hybrid but with travel across the UK including overnight stays three to four times a week. Responsibilities of the role: Customer Engagement: Be the primary contact for Operational teams, Implementation Managers, and Service Managers, ensuring a seamless implementation process. Data Management: Manage and prepare data for successful implementations. Training & Support: Train and coach staff on new processes and systems. Project Management: Work according to implementation and project plans, ensuring tasks and deadlines are met. Technical Support: Collaborate with IT and Implementation Managers to resolve technical issues. Collaboration & Communication: Participate in weekly implementation meetings, identify traini…
Implementation Service Lead employer: Voyage Care
Contact Detail:
Voyage Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Service Lead
✨Tip Number 1
Make sure to highlight your experience with digital transformation projects in your conversations. This role is all about driving change, so showcasing your past successes in similar environments will resonate well.
✨Tip Number 2
Since this position involves a lot of travel, be prepared to discuss your flexibility and willingness to travel extensively. Sharing examples of how you've managed travel in previous roles can demonstrate your readiness for this aspect.
✨Tip Number 3
Emphasize your communication skills during discussions. As the primary contact for various teams, being able to convey information clearly and effectively is crucial for success in this role.
✨Tip Number 4
Familiarize yourself with the Voyage Digital Care Nourish template and any related technologies. Showing that you have done your homework on the tools you'll be working with can set you apart from other candidates.
We think you need these skills to ace Implementation Service Lead
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Implementation Service Lead position. Understand the key responsibilities and required skills, especially the importance of customer engagement and project management.
Tailor Your CV: Customize your CV to highlight relevant experience in digital transformation, customer service, and project management. Emphasize any previous roles where you managed implementations or trained staff.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for driving digital transformation. Mention specific examples of how you've successfully managed similar projects and engaged with customers in the past.
Highlight Your Availability: Since this role requires nationwide travel, clearly state your availability for travel and overnight stays in your application. This shows your commitment and readiness for the demands of the position.
How to prepare for a job interview at Voyage Care
✨Show Your Passion for Digital Transformation
Make sure to express your enthusiasm for driving digital transformation during the interview. Share specific examples of how you've contributed to similar projects in the past and how you envision enhancing customer experiences.
✨Demonstrate Strong Project Management Skills
Be prepared to discuss your project management experience. Highlight your ability to manage timelines, coordinate with various teams, and ensure that tasks are completed on schedule. Use concrete examples to illustrate your success in previous roles.
✨Emphasize Your Training and Coaching Experience
Since training staff is a key part of this role, be ready to talk about your experience in coaching and training others. Provide examples of how you've successfully implemented new processes and systems, and the impact it had on the team.
✨Prepare for Technical Questions
Given the technical support aspect of the role, brush up on relevant technical knowledge and be ready to discuss how you've resolved technical issues in the past. This will demonstrate your ability to collaborate effectively with IT and Implementation Managers.
