At a Glance
- Tasks: Lead the deployment of our digital care template and ensure smooth integration.
- Company: Join a forward-thinking company focused on digital transformation and customer experience.
- Benefits: Enjoy a fixed-term contract with opportunities for travel and professional growth.
- Why this job: Be part of a team that drives innovation and enhances customer satisfaction.
- Qualifications: A full UK driving license and a passion for digital solutions are essential.
- Other info: This is an 18-month fixed-term contract with nationwide travel required.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
*This role requires nationwide travel therefore a full UK driving license is essential
Fixed Term Contract for 12-18 Months
Are you passionate about driving digital transformation and ensuring exceptional customer experiences? We are looking for a dynamic and dedicated Implementation Service Lead to manage the deployment and integration of our Voyage Digital Care Nourish template across our services on a fixed term contract for 18 Months – this role is hybrid but with travel across the UK including overnight stays three to four times a week.
Responsibilities of the role:
-
Customer Engagement: Be the primary contact for Operational teams, Implementation Managers, and Service Managers, ensuring a seamless implementation process.
-
Data Management: Manage and prepare data for successful implementations.
-
Training & Support: Train and coach staff on new processes and systems.
-
Project Management: Work according to implementation and project plans, ensuring tasks and deadlines are met.
-
Technical Support: Collaborate with IT and Implementation Managers to resolve technical issues.
-
Collaboration & Communication: Participate in weekly implementation meetings, identify training needs, and address local challenges.
-
Travel & Adaptability: Travel across the UK with some overnight stays and adapt to various demands.
What we're looking for:
Essential:
- Full UK Driving Licence
- Experience working with multiple stakeholders
- Proficient in MS Office applications (Excel, Word, etc.)
- Self-directed with excellent communication and relationship-building skills
- Flexible with travel and working hours
Desirable:
- Agile Project Management Foundation Certification
- Relevant degree or equivalent work experience
- Knowledge of the social care sector and project management best practices
- Experience in large-scale digital project implementation
Benefits of joining the Voyage Care family:
In return for your dedication and commitment, you'll work in a sector that is truly rewarding with many benefits including:
- Hybrid working
- A supportive and dynamic team environment
- Opportunities for professional growth and development
- Wagestream
- DoctorLine – free service where you and members of your family can speak to a GP 24/7, either over the phone or via a video consultation.
- Eye care vouchers
- Refer a friend scheme
- Competitive salary
- 25 days annual leave plus bank holidays and an additional day for your birthday
- Blue Light Card – Retail discount benefit scheme
- V-Assure, a free 24 hour, confidential and independent help line
- Life assurance
- Pension
Ready to make a significant impact and drive digital transformation? Apply today and be a part of our journey to enhance the quality of care we provide!
JBRP1_UKTJ
Implementation Service Lead employer: Voyage Care Ltd
Contact Detail:
Voyage Care Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Service Lead
✨Tip Number 1
Make sure to highlight your experience with digital transformation projects in your conversations. This role is all about driving change, so showcasing your past successes will resonate well with us.
✨Tip Number 2
Since this position involves nationwide travel, be prepared to discuss your flexibility and willingness to travel extensively. We value candidates who can adapt to different locations and client needs.
✨Tip Number 3
Familiarize yourself with our Voyage Digital Care Nourish template before the interview. Understanding the product will demonstrate your commitment and enthusiasm for the role.
✨Tip Number 4
Prepare examples of how you've ensured exceptional customer experiences in previous roles. We want to see how you can bring that passion for customer satisfaction to our team.
We think you need these skills to ace Implementation Service Lead
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Implementation Service Lead position. Understand the key responsibilities and required skills, especially the importance of digital transformation and customer experience.
Tailor Your CV: Customize your CV to highlight relevant experience in digital transformation and customer service. Include specific examples of past projects or roles that demonstrate your ability to manage deployments and integrations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for driving digital transformation. Mention your understanding of the Voyage Digital Care Nourish template and how your skills align with the company's goals.
Highlight Travel Readiness: Since the role requires nationwide travel, make sure to mention your full UK driving license and your willingness to travel as needed. This shows your commitment and readiness for the role.
How to prepare for a job interview at Voyage Care Ltd
✨Show Your Passion for Digital Transformation
Make sure to express your enthusiasm for driving digital transformation during the interview. Share specific examples of how you've successfully implemented digital solutions in previous roles.
✨Highlight Customer Experience Focus
Discuss your approach to ensuring exceptional customer experiences. Prepare to share instances where you went above and beyond to meet customer needs, as this role emphasizes customer satisfaction.
✨Demonstrate Your Project Management Skills
Be ready to talk about your experience in managing projects, especially in deployment and integration. Highlight any relevant methodologies you’ve used and how they contributed to successful outcomes.
✨Prepare for Questions on Travel Flexibility
Since this role requires nationwide travel, be prepared to discuss your flexibility and willingness to travel. It’s important to convey that you are comfortable with the travel demands of the position.