At a Glance
- Tasks: Build long-term customer relationships and drive commercial growth in a dynamic environment.
- Company: Join Voyado, a leading tech company transforming retail experiences.
- Benefits: Wellness allowance, personal development, flexible work arrangements, and team activities.
- Other info: Fast-paced culture with opportunities for growth and innovation.
- Why this job: Make a real impact on customer success while collaborating with an international team.
- Qualifications: Experience in SaaS, retail, or customer experience roles; strong relationship management skills.
The predicted salary is between 40000 - 50000 € per year.
Voyado is now looking for an Account Manager to join our growing commercial team in either Amsterdam, London, or Stockholm. This role is for someone who enjoys building long-term customer relationships while also driving commercial growth. You’ll play a key role in helping our customers succeed with Voyado’s products, balancing strategic account development with operational ownership and commercial responsibility. You’ll join a collaborative and international team where Sales, Product, Customer, and Commercial teams work closely together—and where your work will directly impact customer growth, retention, and long-term partnerships.
As an Account Manager at Voyado, you’ll be responsible for managing and growing a portfolio of international retail and e-commerce customers across our full product offering. The role combines strategic relationship management, commercial ownership, and customer advocacy. You’ll work closely with key stakeholders, helping customers maximize the value of our platform while identifying opportunities for upselling, cross‑selling, and long‑term growth. A large part of the role is customer‑facing, including strategy workshops, contract negotiations, business reviews, and commercial discussions. At the same time, the role requires strong ownership of administration, pipeline management, and prioritization.
In this role, you will:
- Build and maintain long‑term relationships with customers and C‑level stakeholders
- Drive upsell, cross‑sell, and retention initiatives across your customer portfolio
- Lead strategy workshops, commercial discussions, and contract negotiations
- Manage multiple ongoing customer dialogues, renewal processes, and opportunities simultaneously
- Collaborate closely with Product teams by sharing customer insights and feedback
- Continuously identify growth opportunities while balancing customer satisfaction and prioritization
- Act as a trusted advisor and strategic partner for your customers
We believe you’re someone who enjoys combining relationship‑building with commercial ownership. You’re curious, structured, solution‑oriented, and comfortable operating in a fast‑paced environment where prioritization is key. You likely have experience working with SaaS products and understand the complexity of modern tech ecosystems and integrations. You’re comfortable navigating commercial dialogues while also understanding the operational side of customer success.
To thrive in this role, we believe you:
- Have experience within SaaS, retail, e‑commerce, CRM, or customer experience‑related industries
- Have worked in Account Management, Sales, Customer Success, Partner Management, or another commercial role
- Are comfortable managing complex customer relationships and multiple stakeholders
- Have strong time management and prioritization skills
- Enjoy working both strategically and operationally
- Are commercially driven while maintaining a customer‑centric mindset
- Are curious, proactive, and eager to learn
Experience with tools such as Salesforce, Gong, and Power BI is a plus. Professional fluency in English is required. Swedish and/or Dutch is considered an advantage.
You’ll join a company with strong momentum, modern technology, and a collaborative culture where ideas and initiatives are encouraged. At Voyado, we care about creating an environment where people can grow, collaborate, and enjoy the journey together. We move quickly, challenge ideas, and work closely across teams to deliver meaningful impact.
Some of our benefits:
- Wellness allowance
- Personal development opportunities
- Summits and team activities
- Four days from the office and one day from home
Voyado is the Agentic Customer Experience Suite for retail. More than 500 retail brands across 100 markets use Voyado to unite CRM, loyalty, product discovery, e‑commerce personalization, and retail media with retail‑trained AI that acts on real‑time shopper intent. By combining customer data with product intelligence, Voyado helps retailers deliver more relevant experiences across every channel — online and in‑store. The result is more traffic, higher conversions, stronger customer relationships, and measurable business impact. We’re growing across Europe and are looking for people who want to help shape the future of retail technology.
Account Manager employer: Voyado Sweden
At Voyado, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. As an Account Manager, you'll have the opportunity to build meaningful relationships with international retail and e-commerce customers while driving commercial growth in vibrant cities like Amsterdam, London, or Stockholm. With a strong focus on personal development, wellness benefits, and a supportive team environment, Voyado is committed to helping you thrive both professionally and personally.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Show your personality! When you get the chance for an interview or a casual chat, let your true self shine through. Companies like Voyado want to see how you fit into their culture, so be authentic and engaging.
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d handle customer challenges or drive growth. Use real examples from your past experiences to showcase your skills and how you can add value to the team.
✨Tip Number 4
Don’t forget to follow up! After interviews or meetings, drop a quick thank-you note. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role at Voyado. Highlight your experience in building customer relationships and driving commercial growth, as these are key aspects of the job.
Showcase Your Skills:Don’t forget to mention your familiarity with SaaS products and any tools like Salesforce or Power BI. We want to see how your skills align with our needs, so be specific about your past experiences!
Be Personable:Since this role is all about relationship management, let your personality shine through in your application. Share a bit about your approach to building long-term partnerships and how you’ve successfully navigated complex customer dialogues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Voyado Sweden
✨Know Your Customer
Before the interview, research Voyado's products and their impact on retail and e-commerce. Understand their customer base and think about how you can help them succeed. This will show your genuine interest and help you discuss how you can build long-term relationships.
✨Showcase Your Commercial Acumen
Be prepared to discuss specific examples of how you've driven commercial growth in previous roles. Highlight any upselling or cross-selling initiatives you've led, and be ready to explain your approach to managing complex customer relationships.
✨Prepare for Strategy Discussions
Since the role involves leading strategy workshops and commercial discussions, think about potential strategies you could propose for Voyado's customers. Bring ideas to the table that demonstrate your strategic thinking and understanding of customer needs.
✨Demonstrate Your Collaborative Spirit
Voyado values collaboration across teams, so be ready to share examples of how you've worked with different departments in the past. Discuss how you’ve gathered insights from various stakeholders to drive customer success and improve product offerings.
