The opportunity
You’ll join Voy’s established Patient Experience team at an exciting stage of our growth. As we continue to expand across our Weight Loss and TRT categories, you’ll play a key role in delivering exceptional patient support while helping us scale our tools and processes to meet the needs of a growing patient community.
As a Dutch-speaking Patient Experience Specialist, you’ll be a key point of contact for our Dutch-speaking patients, guiding them throughout their journey and championing their needs across the business. You’ll have the opportunity to solve meaningful problems, collaborate with cross-functional teams and shape a patient experience that builds trust, encourages recommendations and supports Voy’s mission to make healthcare more accessible.
What You'll Do
- Deliver exceptional, personalised support to patients, resolving queries and concerns with empathy, efficiency and care.
- Guide Dutch-speaking patients throughout their journey, ensuring they feel informed, supported and confident in their healthcare experience.
- Take ownership of patient queries, following issues through to resolution and ensuring a consistently high standard of service.
- Work collaboratively with cross-functional teams to identify and remove barriers in the patient journey.
- Identify opportunities to improve patient support processes, making them more efficient, effective and scalable.
- Share patient feedback and insights with relevant teams to help improve our products, services and overall patient experience.
- Adapt to changing priorities and help the Patient Experience team navigate the challenges of a rapidly growing business.
- Contribute to building a patient experience that strengthens trust in Voy and encourages patients to recommend our services to others.
Who You Are
- You are fluent in Dutch, with excellent written and verbal communication skills, and have strong English communication skills.
- You have experience in a customer support or customer-facing role, ideally within a scaling technology startup or healthtech environment.
- You are empathetic and patient-focused, with a genuine passion for solving problems and helping people.
- You take full ownership of your responsibilities, follow through on commitments and remain effective in ambiguous or challenging situations.
- You are an excellent communicator who can explain information clearly and adapt your approach to different patient needs.
- You are highly organised, manage competing priorities effectively and pay close attention to detail.
- You have a growth mindset, actively seek feedback and continuously look for ways to improve your work and processes.
- You are excited about healthcare and Voy’s mission, and are comfortable working in a hybrid role from our London Bridge office three days per week.
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Patient Experience Specialist – Dutch-Speaking employer: Voy
At Voy, we pride ourselves on being a dynamic and innovative employer, dedicated to transforming men's health through our leading preventive healthcare platform. Our collaborative work culture fosters creativity and growth, providing employees with unique opportunities to make a significant impact in a rapidly scaling business. With a commitment to personal and professional development, we empower our team members to take ownership of their roles and contribute to meaningful change in the healthcare landscape.
