At a Glance
- Tasks: Lead and empower a high-performing clinical team to exceed goals and drive improvements.
- Company: Join a promising scale-up in the healthcare space with a focus on innovation.
- Benefits: Stock options, fitness benefits, 25 days leave, and flexible working policies.
- Other info: Hybrid role based in London Bridge with opportunities for professional growth.
- Why this job: Make a real impact in healthcare while developing your leadership skills.
- Qualifications: GPhC/NMC registered Independent Prescriber with experience in managing clinical teams.
The predicted salary is between 50000 - 51000 £ per year.
We’re looking for an experienced Clinical Team Lead to lead and empower a high-performing team of clinicians. You’ll be responsible for ensuring the team exceeds its goals, while driving continuous improvement across clinical operations, quality, and safety. This is a people-focused leadership role that combines operational excellence, team development, and cross-functional collaboration. You’ll work closely with product, quality, and operational leaders to improve clinical workflows, optimise performance, and enhance patient experience.
What you'll do
- Team Leadership & Performance Management
- Lead, motivate, and develop a team of clinicians to meet and exceed operational KPIs and SLAs.
- Conduct regular 1:1s, performance reviews, and coaching sessions to drive engagement and accountability.
- Foster a high-performance culture built on collaboration, continuous learning, and professional growth.
- Identify training needs and implement development plans to enhance individual and team capability.
- Operational Excellence & Quality Improvement
- Drive process and quality improvements across clinical operations.
- Analyse performance data to identify trends, risks, and opportunities for improvement.
- Develop and refine standard operating procedures (SOPs) to support scalability and compliance.
- Collaborate with Quality and Compliance teams to ensure adherence to clinical standards and regulatory requirements.
- Cross-Functional Collaboration
- Partner with Product, Engineering, and Operations teams to inform product enhancements and operational solutions that improve clinician and patient experience.
- Represent the clinical team in cross-functional meetings, sharing insights and feedback to drive continuous improvement.
- People & Culture
- Build a supportive, inclusive, and high-performing team culture.
- Recognise and celebrate success, while constructively addressing performance challenges.
- Champion wellbeing, professional integrity, and clinical excellence within the team.
Availability requirements
We are looking for candidates who can reliably commit to full time (37.5 hours) each week. To ensure coverage across our busiest periods, we are looking for someone to reliably commit to Thursday, Friday, Saturday and/or Sunday, and Monday.
Who you are
Essential:
- Registered Independent Prescriber (registered with either the GPhC or NMC with V300).
- Proven experience managing and scaling clinical teams, preferably in a digital health environment.
- Strong track record of delivering against KPIs, SLAs, and performance metrics.
- Demonstrated ability to drive measurable improvements in team performance and quality outcomes.
- Excellent communication, coaching, and stakeholder management skills.
- Data-driven mindset with experience in using metrics to guide decisions.
- Comfortable working in a fast-paced, evolving environment.
Desirable:
- Experience working in digital health, managing queues or patients queries.
- Experience working cross-functionally with Product or Operations teams.
- Familiarity with quality management systems and clinical governance frameworks.
What we offer
- Stock option plan - you’ll share in the upside you help create.
- Fitness & wellbeing benefit with Wellhub.
- Lunch once per week in our offices.
- 25 days annual leave plus bank holidays, and generous parental leave & flexible working policies.
- Private medical insurance.
- Remote opportunity / Hybrid role based in London Bridge 3 days a week with lunch once a week.
- Cycle to work scheme.
- Electric car scheme.
- Join in the early stages of one of the most promising scale-ups in the healthcare space.
Clinical Team Lead (GPhC/NMC registered) - Hybrid in London employer: Voy
At Voy, we pride ourselves on being an excellent employer that values innovation and community impact. Our dynamic work culture fosters collaboration and professional growth, offering employees opportunities to enhance their skills while making a meaningful difference in public health. With a hybrid working model and regular engagement in vibrant areas like Manchester and Sheffield, we provide a unique environment where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Team Lead (GPhC/NMC registered) - Hybrid in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Voy.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Voy.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Voy, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Clinical Team Lead (GPhC/NMC registered) - Hybrid in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Voy.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Voy.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Voy. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Voy. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Voy
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Voy’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
