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- Tasks: Manage and coordinate participant appointments for a user study in Leeds.
- Company: Join Voxelmaps, a dynamic company focused on innovative user studies.
- Benefits: Gain valuable experience in a temporary role with potential future opportunities.
- Other info: Work in a collaborative environment with a focus on service and teamwork.
- Why this job: Be the key to enhancing participant experiences and ensuring smooth operations.
- Qualifications: Strong communication skills, attention to detail, and basic computer proficiency required.
The predicted salary is between 13 - 16 £ per hour.
Voxelmaps is seeking to fill the position of On-Site Appointment Scheduler to assist with our on-site location in Leeds, UK for a user study collection project. This is a temporary role that will not result in a full-time permanent position. Depending on the success of the project, there may be opportunities for future employment.
The On-Site Appointment Scheduler is responsible for managing, coordinating, and rescheduling participant appointments at the study location. This role focuses on real-time scheduling support, participant communication, and calendar management for individuals who are unable to start or complete their study session as originally planned. This is not a recruiting or qualification role; instead, it supports operational flow and participant experience on-site. The Scheduler works closely with the on-site operations team, recruiters, and project management to ensure optimal utilization of study slots and minimize participant drop-off.
Main Responsibilities:
- Manage and update the on-site study schedule for participants who:
- Are unable to begin their study session
- Are unable to complete their study session
- Need to be rescheduled due to eligibility, technical, or operational issues
- Confirm appointment changes
- Reschedule sessions
- Provide updated arrival instructions and expectations
- Identify open study slots
- Reassign participants efficiently
- Ensure smooth participant flow throughout the day
Additional Responsibilities:
- Serve as the primary on-site point of contact for appointment-related questions and issues
- Work closely with remote recruiting and project teams to align scheduling updates and availability
- Assist in documenting scheduling trends, common issues, and capacity gaps for reporting purposes
- Ensure compliance with study protocols, privacy guidelines, and participant communication standards
Work Environment:
- Able to quickly build professional rapport with individuals through various communications channels such as telephone and email
- Ability to make decisions, solve problems, and work independently with little supervision
- Strong analytical and problem-solving skills
- Ability to prioritize and multitask
- Deadline-driven and detail-oriented
- Enjoys working in a team-oriented, service-focused environment
- Demonstrate extreme attention to detail and accuracy
- Basic computer proficiency
- Knowledge in the use of Microsoft applications
- Knowledge in CRMs and Scheduling Software
- Bilingual a must (English)
On-Site Appointment Scheduler - User Study Project employer: Voxelmaps
Contact Detail:
Voxelmaps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Site Appointment Scheduler - User Study Project
✨Tip Number 1
Get to know the company! Research Voxelmaps and their projects. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills. Since you'll be interacting with participants directly, being clear and friendly is key. Role-play with a friend to get comfortable!
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from past experiences where you had to think on your feet or handle unexpected changes smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and know how to navigate online platforms.
We think you need these skills to ace On-Site Appointment Scheduler - User Study Project
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the On-Site Appointment Scheduler role. Highlight any relevant experience you have in scheduling, participant communication, or working in a team-oriented environment. We want to see how you fit into our vibe!
Show Off Your Communication Skills: Since this role involves a lot of direct communication with participants, it’s essential to showcase your ability to communicate clearly and professionally. Use examples from past experiences where you’ve successfully managed appointments or resolved issues.
Be Detail-Oriented: Attention to detail is key for this position. In your application, mention any experiences where your meticulous nature helped avoid mistakes or improved processes. We love candidates who can keep things organised and running smoothly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you in the loop for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Voxelmaps
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the On-Site Appointment Scheduler. Familiarise yourself with the job description and think about how your skills align with managing participant appointments and coordinating schedules.
✨Showcase Your Communication Skills
Since this role involves direct communication with participants, be prepared to demonstrate your ability to communicate clearly and professionally. Think of examples where you've successfully handled scheduling issues or provided excellent customer service.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Prepare to discuss how you would handle situations like a participant needing to reschedule last minute or dealing with no-shows. Use specific examples from your past experiences to illustrate your approach.
✨Highlight Your Attention to Detail
This position requires extreme attention to detail, so be ready to discuss how you ensure accuracy in your work. You might want to mention any tools or methods you use to keep track of appointments and manage schedules effectively.