At a Glance
- Tasks: Manage temporary accommodation for homeless households and support residents effectively.
- Company: Local Authority with a commitment to community welfare.
- Benefits: Hybrid working, competitive pay, and valuable experience in social services.
- Other info: Opportunity to work in a supportive team environment with career development potential.
- Why this job: Make a real difference in people's lives while gaining essential skills.
- Qualifications: Experience in housing or homelessness services and strong communication skills.
We are currently recruiting for a Temporary Accommodation Officer to join a Local Authority on a 3-month ongoing contract. This is a key role within the Hostels Service, supporting the management of temporary accommodation for homeless households.
Role Details:
- Contract: 3 months (ongoing)
- Hours: Monday to Friday, 9:00am – 5:00pm (35 hours per week)
- Working Pattern: Hybrid working 3 days in office & 2 from home
About the Role:
You will be responsible for the day-to-day management of hostel-based temporary accommodation, ensuring residents are supported while maintaining compliance with housing legislation, council policies, and service standards. Working as part of a wider team, you will liaise with internal services such as repairs, cleaning, and support teams to deliver a safe and effective service.
Key Responsibilities:
- Manage a caseload of residents within temporary accommodation, maintaining accurate records and meeting performance targets
- Ensure residents adhere to licence agreements, addressing breaches, anti-social behaviour, and tenancy issues where required
- Carry out regular occupancy checks and monitor resident wellbeing, including safeguarding responsibilities
- Coordinate support for vulnerable residents and refer to appropriate internal and external agencies
- Oversee property standards, including inventories, cleanliness, and maintenance requests
- Manage move-ons and discharges, ensuring accommodation is used effectively and efficiently
- Respond to incidents, emergencies, and health & safety risks within hostel environments
- Maintain accurate data using housing management systems (e.g. NEC / Northgate)
- Build effective working relationships with stakeholders, partners, and service providers
- Respond to enquiries and contribute to complaint handling in line with council procedures
Requirements:
- Experience working in housing, homelessness, or temporary accommodation services
- Strong knowledge of housing legislation, particularly Part VII of the Housing Act 1996
- Experience managing caseloads and working with vulnerable individuals
- Ability to handle challenging situations including anti-social behaviour and safeguarding concerns
- Good IT skills and experience using housing management systems
- Strong communication, organisation, and problem-solving skills
- Ability to work independently and across multiple sites
PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.
Temporary Accommodation Officer employer: Vox Network Consultants
As a Temporary Accommodation Officer with our Local Authority, you will be part of a dedicated team committed to making a positive impact on the lives of vulnerable residents. We offer a supportive work culture that values collaboration and professional growth, alongside a hybrid working model that promotes work-life balance. Join us in a role where your contributions are meaningful, and enjoy the benefits of working within a community-focused environment that prioritises employee wellbeing and development.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Accommodation Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing and homelessness sector. Attend local events or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing legislation. Make sure you can discuss how you would handle specific situations, like managing anti-social behaviour or supporting vulnerable residents. We want to see your problem-solving skills in action!
✨Tip Number 3
Showcase your IT skills! Familiarise yourself with housing management systems like NEC or Northgate. If you can demonstrate your tech-savviness during interviews, it’ll give you an edge over other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Temporary Accommodation Officer role!
We think you need these skills to ace Temporary Accommodation Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Temporary Accommodation Officer role. Highlight your experience in housing and working with vulnerable individuals, as this will show us you understand the key responsibilities of the position.
Showcase Relevant Skills:Don’t forget to emphasise your communication, organisation, and problem-solving skills. We want to see how you can handle challenging situations, so share examples that demonstrate your ability to manage caseloads and work effectively with residents.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for specific experiences that relate to the job description, so make those stand out!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Vox Network Consultants
✨Know Your Stuff
Make sure you brush up on housing legislation, especially the Housing Act 1996. Being able to discuss relevant laws and how they apply to temporary accommodation will show that you're serious about the role.
✨Showcase Your Experience
Prepare specific examples from your past work in housing or with vulnerable individuals. Think about challenges you've faced and how you handled them, especially regarding anti-social behaviour or safeguarding issues.
✨Demonstrate Team Spirit
This role involves working closely with various teams. Be ready to talk about how you’ve collaborated with others in previous jobs, whether it’s coordinating with support teams or managing relationships with stakeholders.
✨Get Tech-Savvy
Familiarise yourself with housing management systems like NEC or Northgate. If you have experience using similar software, mention it! Showing that you can handle the tech side of things will give you an edge.
