At a Glance
- Tasks: Support and enhance the Revenues & Benefits system while ensuring compliance and service delivery.
- Company: Join a dynamic team in Surrey focused on innovative benefits administration.
- Benefits: Competitive hourly rate, potential for hybrid work, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and career development.
- Why this job: Take your benefits expertise to the next level in a technical, systems-focused role.
- Qualifications: Experience in Housing Benefits and Council Tax Reduction with strong analytical skills.
The predicted salary is between 53760 - 53760 £ per year.
Location: Surrey
Rate: £28.80 per hour (Umbrella)
Hours: Full-time, 36 hours per week
Working Pattern: Monday to Friday
Contract: Office-based initially, with potential for hybrid working following a successful induction period
About the Role: An excellent opportunity has arisen for an experienced Benefits professional looking to take the next step in their career and move into a more technical, systems-focused role. We are seeking a Revenues & Benefits Systems Officer with significant experience in Housing Benefits and Council Tax Reduction administration who is ready to apply their operational expertise to the maintenance, development, and enhancement of a Revenues & Benefits system environment. This role is ideal for someone who understands Benefits assessment processes and legislation and is keen to develop specialist systems knowledge while supporting service delivery, compliance, and continuous improvement.
Key Responsibilities
- Support the effective maintenance, development, and administration of the Revenues & Benefits system (Academy).
- Assist in delivering a high-quality systems support service that enables statutory and legal obligations to be met.
- Develop and maintain a detailed understanding of Academy functionality and system operations.
- Manage regular data updates and ensure reports are produced in line with business requirements.
- Support system testing, upgrades, enhancements, and the resolution of day-to-day system issues.
- Produce ad hoc reports and undertake system configuration changes as required.
- Assist with statutory returns, including subsidy work, and liaise with external auditors where necessary.
- Create, review, and maintain procedure manuals and system documentation.
- Provide advice and support to colleagues regarding system functionality, reporting, and upgrades.
- Work collaboratively with operational teams, IT colleagues, and external suppliers to maximise system performance and efficiency.
About You
To be successful in this role, you will have:
- Significant experience in Benefits assessment, including Housing Benefit and Council Tax Reduction.
- Strong knowledge of Benefits legislation, operational processes, and workflows.
- Excellent analytical and problem-solving skills.
- Good working knowledge of Microsoft Excel, including lookups, pivot tables, and data manipulation.
- The ability to communicate effectively with both technical and non-technical stakeholders.
- A proactive approach and a willingness to learn new systems and technical skills.
Desirable Experience
Experience or knowledge of any of the following would be advantageous:
- Academy Revenues & Benefits system
- QBF
- SQL
- CAKE / HBAP
- Quality Assurance processes
- Benefits Appeals
- End-of-Year processing
- Subsidy and statutory returns
If you are an experienced Benefits professional looking to broaden your career into systems administration and development, we would love to hear from you.
Revenues & Benefits Systems Officer in Surrey employer: Vox Network Consultants
Join a forward-thinking organisation in Surrey that values its employees and fosters a collaborative work culture. As a Revenues & Benefits Systems Officer, you will benefit from competitive pay, opportunities for professional development, and the potential for hybrid working arrangements after your induction. With a focus on continuous improvement and support for your career growth, this role offers a meaningful chance to make a difference in local governance while enhancing your technical skills.
StudySmarter Expert Advice🤫
We think this is how you could land Revenues & Benefits Systems Officer in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the Revenues & Benefits field. Attend industry events or webinars, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience with Housing Benefits and Council Tax Reduction. This can really set you apart during interviews and show that you’re ready to dive into a systems-focused role.
✨Tip Number 3
Practice makes perfect! Get familiar with common interview questions related to system administration and Benefits legislation. Role-play with a friend or use online resources to refine your answers and boost your confidence.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Make sure to tailor your application to highlight your relevant experience and enthusiasm for the role. Let’s get you that job!
We think you need these skills to ace Revenues & Benefits Systems Officer in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in Housing Benefits and Council Tax Reduction. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Revenues & Benefits Systems Officer role and how your background makes you the perfect fit. Keep it engaging and personal.
Show Off Your Technical Skills:Since this role is systems-focused, make sure to mention any experience you have with systems like Academy or similar software. We love seeing candidates who are comfortable with tech and eager to learn more!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Vox Network Consultants
✨Know Your Stuff
Make sure you brush up on your knowledge of Housing Benefits and Council Tax Reduction. Be ready to discuss specific legislation and operational processes, as this will show that you’re not just familiar with the basics but have a solid grasp of the details.
✨Show Off Your Technical Skills
Since this role is systems-focused, be prepared to talk about your experience with systems like Academy. If you’ve worked with SQL or have any experience in system testing and upgrades, make sure to highlight that. It’s all about demonstrating your technical prowess!
✨Prepare for Problem-Solving Questions
Expect questions that assess your analytical and problem-solving skills. Think of examples from your past work where you successfully resolved issues or improved processes. This will help you showcase your proactive approach and ability to think on your feet.
✨Communicate Clearly
You’ll need to communicate effectively with both technical and non-technical stakeholders. Practice explaining complex concepts in simple terms. This will demonstrate your ability to bridge the gap between different teams and ensure smooth collaboration.
