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- Tasks: Be the go-to person for residents reporting repair issues via phone and email.
- Company: Join Lewisham, a community-focused organization dedicated to responsive repairs.
- Benefits: Enjoy a hybrid work model with flexible hours and potential contract extension.
- Why this job: Make a real impact by helping residents while gaining valuable administrative experience.
- Qualifications: Experience in a contact center and basic building maintenance knowledge required.
- Other info: Initial 3 to 6 month contract with a supportive team environment.
Role Purpose
Act as the first point of contact for residents contacting Lewisham via different channels (Telephone and email) to report repair issues to their homes. To provide an effective, flexible and comprehensive administrative support service for the Responsive Repairs Service.
Responsibilities
- To act as first point of contact for residents to receive and resolve calls from internal and external customers including Raising repairs orders; variation requests, no access reports, requests for additional jobs and provide detailed advice to customer.
- To undertake administrative tasks for the Repairs department: supporting the responsive repairs, work scheduling and contact centre
- Monitor, chase-up and co-ordinate repair work orders until completed. Prepare progress notes, orders and relevant
- Undertake data entry tasks as required and any other duties commensurate to the role as directed by the repairs management
- Upkeep of system data for all responsive repair orders. Capture and resolve errors and manage exceptions as highlighted
Requirements
- Previous experience of working in a Contact Centre managing high call volumes
- Basic knowledge of building maintenance
- Administration experience within a Repairs environment
- Experience working with Housing Association or Councils
Contract
- Initial 3 to 6 month contract with the opportunity to extend
- PAYE VIA UMBRELLA
- Monday to Friday 9am to 5pm (Hybrid position)
If you are interested in this position APPLY NOW!
Repairs Resolution Officer employer: Vox Network Consultants
Contact Detail:
Vox Network Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Resolution Officer
✨Tip Number 1
Familiarize yourself with the common repair issues that residents might report. Understanding these problems will help you communicate effectively and provide better support during your interactions.
✨Tip Number 2
Brush up on your administrative skills, especially in data entry and management. Being efficient in these tasks will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 3
Highlight any previous experience you have in a contact center environment, especially if it involved managing high call volumes. This will show that you can thrive in a fast-paced setting.
✨Tip Number 4
Research the specific housing association or council practices related to repairs. Knowing their processes will give you an edge in understanding the role and how to best serve the residents.
We think you need these skills to ace Repairs Resolution Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Repairs Resolution Officer position. Understand the key responsibilities and requirements, especially the importance of being the first point of contact for residents.
Highlight Relevant Experience: In your application, emphasize any previous experience you have in a contact center or similar administrative roles. Mention specific examples where you managed high call volumes or dealt with repair issues.
Showcase Communication Skills: Since the role involves interacting with residents via telephone and email, highlight your communication skills. Provide examples of how you've effectively resolved customer issues in the past.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the skills and experiences that align with the job description. Use keywords from the job posting to demonstrate your fit for the role.
How to prepare for a job interview at Vox Network Consultants
✨Show Your Communication Skills
As a Repairs Resolution Officer, you'll be the first point of contact for residents. Make sure to demonstrate your strong communication skills during the interview. Practice active listening and articulate your thoughts clearly, as this will reflect your ability to handle calls effectively.
✨Highlight Relevant Experience
Be prepared to discuss your previous experience in a contact center or similar environment. Share specific examples of how you've managed high call volumes and resolved customer issues, especially in a repairs or maintenance context.
✨Familiarize Yourself with Building Maintenance
Since the role requires basic knowledge of building maintenance, take some time to brush up on common repair issues and terminology. This will help you answer questions confidently and show that you're proactive about understanding the role.
✨Demonstrate Organizational Skills
The position involves administrative tasks and managing repair work orders. Be ready to discuss how you prioritize tasks and stay organized, especially when dealing with multiple requests. Providing examples from past experiences can strengthen your case.
