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- Tasks: Help manage recovery processes and assist customers with payment arrangements.
- Company: Join Spinwell, a leader in public sector recruitment.
- Benefits: Enjoy hybrid work options and competitive pay at £25 per hour.
- Why this job: Make a real impact by helping people manage their finances while gaining valuable experience.
- Qualifications: No specific qualifications required; just a willingness to learn and help others.
- Other info: This is a temporary role for 3-6 months, perfect for students seeking flexible work.
Recovery Officer Monday to Friday 9am to 5pm (Mainly remote) Initial 3 to 6 month ongoing contract £28.30p/hr umbrella rate Role Purpose To undertake recovery functions in respect of Council Tax and National Non-Domestic Rates (Post Enforcement Agency), including representing the Council in Court proceedings and the referral of debt to external agencies and internal departments (including the Council’s Legal Services). Responsibilities To support the Council Tax and NNDR Debt Managers in providing an efficient enforcement and recovery service for the authority. To update, investigate and reconcile Council Tax & NNDR accounts and take appropriate further recovery action where necessary in line with section guidelines to maximise revenue for the authority and ensure that targets are met within the department. To promote and implement the Council’s Policies, particularly in relation to service provision and with due regard to customer care. To effectively utilise such IT systems as required during the course of duties. To interrogate and update appropriate systems and procedures in assisting to achieve Divisional and Council objectives and make sure the section meets its procedural obligations. To liaise and action information/enquiries from other sections, departments and outside agencies as necessary (e.g. DWP, collection agencies, employers and citizen’s advice bureau), including maintaining accurate records of debt with external collection agencies and to allocate and process payment schedules and raise invoices as necessary. To process and log all cases returned uncollected by the Enforcement Agencies and take appropriate action as defined by procedures and the Enforcement Agents reports. Requirements IRRV qualification desirable, you must have experience within the council tax & business rates sector and a good understanding of the relevant legislation. Experience working in councils or housing associations Experience of the Academy system for council tax and NNDR (business rates) Able to use Word, outlook and excel spread sheets PLEASE NOTE: only apply if you are currenntly working as a current working as a COUNCIL TAX RECOVERY OFFICER for a council
Recovery Officer employer: Vox Network Consultants
Contact Detail:
Vox Network Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recovery Officer
✨Tip Number 1
Familiarize yourself with the various recovery methods mentioned in the job description, such as reminders and enforcement. Understanding these processes will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Network with professionals in the public sector, especially those who work in recovery roles. This can provide you with insights into the role and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with customer income/expenditure assessments. Be ready to share specific examples of how you've handled similar situations in the past.
✨Tip Number 4
Highlight your communication skills, particularly in digital formats. Since the role prefers digital communications, showcasing your proficiency in this area can set you apart from other candidates.
We think you need these skills to ace Recovery Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Recovery Officer position. Understand the responsibilities and required skills, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience related to recovery methods, customer income assessment, or working with stakeholders. Use specific examples to demonstrate your expertise.
Showcase Communication Skills: Since the role involves responding to enquiries via various channels, highlight your communication skills. Provide examples of how you've successfully handled customer inquiries or collaborated with other organizations.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing to ensure your application stands out to recruiters.
How to prepare for a job interview at Vox Network Consultants
✨Understand the Recovery Process
Make sure you have a solid understanding of the recovery methods mentioned in the job description, such as reminders, final notices, and enforcement. Being able to discuss these processes confidently will show your expertise and readiness for the role.
✨Familiarize Yourself with Stakeholders
Research the organizations you'll be liaising with, like Peabody and Stepchange. Knowing their roles and how they interact with recovery processes can help you answer questions about collaboration and stakeholder management effectively.
✨Prepare for Customer Interaction Scenarios
Since the role involves responding to enquiries through various channels, think of examples from your past experiences where you've successfully handled customer inquiries or complaints. This will demonstrate your communication skills and ability to manage sensitive situations.
✨Highlight Your Analytical Skills
The role requires assessing customers' income and expenditure. Be prepared to discuss your analytical skills and any relevant experience you have in financial assessments or budgeting. This will show that you can handle the responsibilities of the position.
