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For Companies At a Glance
- Tasks: Manage properties, support residents, and ensure safe communities in West London.
- Company: Join a dedicated team focused on high-quality housing management.
- Benefits: Competitive pay of £29 per hour with full-time hours.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in housing management and strong communication skills required.
- Other info: Opportunity for growth in a supportive and dynamic environment.
Before applying for this role, please read the following information about this opportunity found below.
Location: West London
Contract Type: Temporary – 3 Months Ongoing
Pay Rate: £29 per hour (Umbrella)
Working Pattern: Full-time, Office-Based (5 days per week)
Role Overview
We are currently seeking an experienced Housing Officer to join a busy team in West London. You will play a key role in delivering high-quality housing management services, supporting residents across mixed-tenure properties, and ensuring safe, sustainable communities. This is a fantastic opportunity for someone confident in handling tenancy issues, customer-facing work, and working proactively to prevent tenancy breakdowns.
Key Responsibilities
- Manage a patch of properties, delivering day-to-day tenancy management
- Respond to reports of anti-social behaviour and carry out investigations
- Support residents to sustain their tenancies through early intervention
- Conduct tenancy audits, estate inspections and home visits
- Work closely with support services, contractors, and external agencies
- Manage safeguarding concerns and escalate where necessary
- Handle complaints, rent-related queries, successions, and tenancy changes
- Maintain accurate records in line with GDPR and policy requirements
Requirements
- Previous Housing Officer / Tenancy Management experience is essential
- Strong knowledge of housing legislation and safeguarding practices
- Excellent communication and customer service skills
- Ability to work confidently on-site and manage a varied caseload
PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.
Housing Officer in London employer: Vox Network Consultants
Contact Detail:
Vox Network Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Housing Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing legislation and safeguarding practices. We recommend doing mock interviews with friends or using online resources to get comfortable discussing your experience and how it relates to the role.
✨Tip Number 3
Showcase your customer service skills! During interviews, share specific examples of how you've successfully handled tenancy issues or supported residents in the past. This will demonstrate your ability to manage a varied caseload effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Housing Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Housing Officer. We want to see how your skills match the key responsibilities listed in the job description, so don’t be shy about showcasing your tenancy management and customer service expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a clear understanding of the challenges faced in housing management, so let your personality come through.
Showcase Your Communication Skills: As a Housing Officer, communication is key. In your application, highlight examples where you've successfully handled complaints or worked with residents. We want to know how you’ve made a difference in your previous roles!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Vox Network Consultants
✨Know Your Housing Legislation
Brush up on your knowledge of housing legislation and safeguarding practices before the interview. Being able to discuss relevant laws and how they apply to tenancy management will show that you’re not just experienced, but also well-informed and proactive.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to demonstrate how you would handle specific tenancy issues or anti-social behaviour reports. Think of examples from your past experience that highlight your problem-solving skills and ability to support residents effectively.
✨Showcase Your Communication Skills
As a Housing Officer, excellent communication is key. Be ready to discuss how you’ve successfully managed customer-facing work in the past. Use clear, concise language during the interview to reflect your ability to communicate effectively with residents and external agencies.
✨Demonstrate Your Proactive Approach
Highlight instances where you’ve taken initiative to prevent tenancy breakdowns or improve community safety. This could involve early intervention strategies or collaboration with support services. Showing that you can think ahead and act proactively will set you apart from other candidates.
