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- Tasks: Support tenants, manage tenancies, and ensure safe, clean neighbourhoods.
- Company: Dynamic housing organisation focused on community well-being.
- Benefits: Full-time hours, professional development, and a supportive team environment.
- Why this job: Make a real difference in people's lives and enhance community satisfaction.
- Qualifications: Experience in service delivery and effective communication skills.
- Other info: Opportunity for personal growth and learning in a rewarding role.
Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.
North London 3 to 6 month ongoing contract
Full time hours Monday to Friday 9am to 5pm
Role PurposeTo be part of a team delivering a high quality, consistent, flexible, value for money comprehensive service to tenants including, new tenancies and tenancy changes interviewing service users and dealing with general enquiries. To be responsible for a range of tenancy management duties and be a visible presence with residents on our estates. Ensuring tenants are well cared for, neighborhoods are clean and safe and resident satisfaction is high.
Responsibilities- To take part in the organisation’s response to emergencies, helping to co-ordinate actions and providing support to residents.
- To respond to and manage incidents of low level anti-social behaviour, including harassment, nuisance, and neighbour disputes, taking appropriate action in liaison with Haringey Council, Police and other agencies.
- To take enforcement action to resolve anti-social behaviour and breach of tenancy matters and to refer particularly complex issues to a Senior Housing Officer.
- To support the effective management and re-letting of void properties by carrying out pre-termination visits; accompanied viewings; sign-ups and new tenant visits promptly and ensuring that new tenants are aware of their responsibilities under the tenancy agreement.
- To give general advice on housing options including transfers or any other tenancy related issues including supporting new tenants as appropriate to settle into their homes.
- To ensure robust tenancy sustainment working across the patch, where possible, working with internal and external partners to bring about successful outcomes, escalating particularly complex cases to the Senior Housing Officer where appropriate.
- Working with the general public, preferably in a service delivery setting.
- Housing qualification and evidence of continued professional development.
- Commitment to taking responsibility for own learning and development.
- Communicate effectively with the public and members of staff at all levels and from diverse backgrounds.
- Previous experience in a housing organization or similar environment.
PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.
Housing Liaison Officer in London employer: Vox Network Consultants
Contact Detail:
Vox Network Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Liaison Officer in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Housing Liaison Officer role.
✨Tip Number 2
Prepare for interviews by researching common questions related to tenancy management and anti-social behaviour. Practise your responses with a friend or in front of the mirror to boost your confidence!
✨Tip Number 3
Show up at local community events or housing forums. This is a great way to meet potential employers and demonstrate your commitment to the community, which is key for a Housing Liaison Officer.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills and interests. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Housing Liaison Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Liaison Officer role. Highlight your experience in service delivery and any relevant housing qualifications. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills: Since this role involves working with the public, it's crucial to demonstrate your ability to communicate effectively. Use clear language and provide examples of how you've successfully interacted with diverse groups in your application.
Highlight Problem-Solving Experience: We love candidates who can tackle challenges head-on! Share specific instances where you've managed incidents or resolved disputes, especially in a housing context. This will show us you're ready for the responsibilities of the role.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Vox Network Consultants
✨Know Your Stuff
Make sure you understand the role of a Housing Liaison Officer inside out. Familiarise yourself with tenancy management duties, anti-social behaviour protocols, and how to support new tenants. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role involves working closely with the public, be ready to demonstrate your communication skills. Think of examples from your past experiences where you've successfully dealt with difficult situations or provided excellent service. This will highlight your ability to connect with residents and handle enquiries effectively.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Prepare by thinking about how you would handle specific situations, like managing a neighbour dispute or responding to an emergency. Practising these scenarios will help you articulate your thought process and decision-making skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the organisation is the right fit for you.
