At a Glance
- Tasks: Support elected Members and residents by handling enquiries and complaints professionally.
- Company: Join a dynamic team focused on complaints and resolution in local government.
- Benefits: Earn £25 per hour with flexible working hours and a supportive environment.
- Other info: Enjoy a fast-paced role with opportunities for personal growth and development.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in handling enquiries or complaints, preferably in local authority or housing.
The predicted salary is between 25 - 25 £ per hour.
£25 per hour (Umbrella) 3-month ongoing contract Monday to Friday 9am to 5pm 3 days per week in the office.
If you’re driven, enthusiastic, and thrive in a fast-paced environment, we’d love to hear from you. We are recruiting an Investigation & Information Assistant to join the Complaints and Resolution team. This is a key role supporting elected Members and residents by ensuring enquiries and complaints are handled accurately, professionally and on time.
The Role
- Provide accurate, timely and high-quality responses to Members’ enquiries, supporting elected councillors in their work with residents.
- Investigate and coordinate responses to resident complaints, particularly relating to housing and ongoing repairs.
- Liaise with internal departments and external partners to gather information and resolve issues.
- Support the wider Complaints and Resolution team to ensure cases are progressed efficiently.
- Maintain clear, accurate records and ensure responses meet agreed standards and deadlines.
About You
- Highly organised with strong attention to detail.
- Confident communicating clearly in writing and verbally.
- Comfortable working under pressure in a busy environment.
- Experienced in handling enquiries, complaints or investigations (local authority or housing experience desirable).
- Proactive, customer-focused and committed to delivering high standards of service.
- Must have experience working for a council or housing association.
PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.
Investigation and Information Assistant employer: Vox Network Consultants
Join our dynamic Housing Register Team in West London, where we prioritise employee well-being and professional growth. With a hybrid working model, competitive pay, and a supportive work culture, we empower our Housing Solutions Officers to make a meaningful impact while enjoying a balanced work-life environment. Our commitment to continuous development ensures that you will thrive in your career with us.
StudySmarter Expert Advice🤫
We think this is how you could land Investigation and Information Assistant
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Investigation and Information Assistant
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Vox Network Consultants
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Vox Network Consultants.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Vox Network Consultants that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
