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- Tasks: Deliver top-notch tenancy management and support residents throughout their journey.
- Company: Join a dynamic team focused on improving housing services in West London.
- Benefits: Earn £28 per hour with hybrid working options and a supportive culture.
- Why this job: Make a real difference in people's lives while enhancing your career in housing.
- Qualifications: Experience in tenancy management and strong communication skills required.
- Other info: Enjoy a collaborative environment with opportunities for personal growth.
Housing Partner – West London Rate: £28.00 per hour (umbrella) Location: West London (Hybrid working) Contract: Ongoing temporary contract We are seeking a skilled and proactive Housing Partner to join our team in West London. This is a fantastic opportunity for an experienced housing professional to deliver high-quality tenancy management services, support customers throughout their tenancy journey, and contribute to thriving, well-managed neighbourhoods. Role Purpose As a Housing Partner, you will provide a proactive, face-to-face tenancy management service, building strong relationships with residents across your patch. You’ll play a vital role in ensuring tenancies are well managed, properties are maintained to a high standard, and customers receive the right support at key stages of their tenancy. Key Responsibilities Deliver a customer-focused tenancy management service, building positive relationships with new and existing residents. Support residents at key tenancy stages — viewings, sign-ups, tenancy audits, and end-of-tenancy visits. Manage tenancy-related matters such as succession, assignment, and mutual exchanges, ensuring compliance with legislation and policy. Assist the Housing Project Lead with letting new build properties and embedding new neighbourhoods. Take appropriate enforcement action where tenancy breaches occur, including legal proceedings for issues such as fraud, nuisance, and abandonment. Support colleagues to gain access for essential health and safety checks and compliance-related services. Conduct property inspections and tenancy audits, ensuring homes are safe, suitable, and meet standards; agree action plans where improvements are needed.Requirements Proven experience in tenancy management or housing officer roles within a local authority or housing association. Strong understanding of housing legislation, tenancy law, and enforcement processes. Must have a valid drivers license and access to a vehicle Excellent communication and problem-solving skills, with a focus on delivering outstanding customer service. Ability to manage a diverse workload and work independently in a hybrid environment.Benefits Competitive hourly rate: £28 per hour (umbrella) Hybrid working – office and patch-based flexibility Opportunity to play a key role in improving housing services and customer satisfaction Supportive, collaborative working culture
Housing Partner employer: Vox Network Consultants
Contact Detail:
Vox Network Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Partner
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your answers to show how your experience aligns with their mission, especially in tenancy management and customer service.
✨Tip Number 3
Practice your communication skills! As a Housing Partner, you'll need to build strong relationships with residents. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Housing Partner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in tenancy management and housing roles. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about housing and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Customer Service Skills: Since this role is all about building relationships with residents, make sure to highlight your communication and problem-solving skills. Share examples of how you've delivered outstanding customer service in the past!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Vox Network Consultants
✨Know Your Housing Legislation
Brush up on your knowledge of housing legislation and tenancy law before the interview. Being able to discuss relevant laws and how they apply to tenancy management will show that you’re not just experienced, but also well-informed and proactive.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered outstanding customer service in previous roles. Think about specific situations where you built strong relationships with residents or resolved conflicts effectively. This will demonstrate your ability to support customers throughout their tenancy journey.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Practice responding to hypothetical situations related to tenancy breaches or property inspections, as this will help you articulate your thought process during the interview.
✨Highlight Your Independent Work Style
Since the role involves hybrid working, be prepared to discuss how you manage your workload independently. Share strategies you use to stay organised and productive while working remotely, as this will reassure them of your ability to thrive in a flexible environment.
