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- Tasks: Manage tenancies and ensure compliance while supporting residents in a vibrant community.
- Company: Join a dedicated team focused on creating sustainable neighborhoods in South East London.
- Benefits: Enjoy a hybrid work model with competitive pay of £27.55 p/hr.
- Why this job: Make a real impact in people's lives while developing your skills in housing management.
- Qualifications: Must currently be working as a Housing Officer with knowledge of housing legislation.
- Other info: This is a 6-month ongoing contract, Monday to Friday, 9am to 5pm.
Housing Officer South East London (Hybrid) 6 month ongoing contract Mon to Fri 9am to 5pm £27.55 p/hr Umbrella Closing Date: 04/04/2025 12:30 (please note: this may close earlier) Role Purpose To provide a customer focused, proactive and high-quality tenancy/leasehold, neighbourhood management service to general needs and sheltered residents. Enable our residents to hold sustainable tenancies, ensuring customers can actively engage in decision making, to create neighbourhoods where people want to live. Ensure tenants and leaseholders comply with the terms of their tenancy/lease in respect of housing and tenancy management and take appropriate action to remedy any breaches. Responsibilities Responsible for the day to day management of a patch of tenancies, leases, and licences, to include sheltered housing, to ensure all agreements are adhered to and action is taken to address breaches where appropriate. To maintain up to date knowledge of relevant housing and leasehold legislation and case law in respect of tenancy, neighbourhood, and estate management. To develop an excellent understanding of H&F policies and procedures relating this and to apply these appropriately in day to day working. To identify fire safety issues on our estates and in resident homes, to give advice and report issues to appropriate departments to ensure risk is reduced and we comply with guidelines and best practice. Work with the Estates & Fire Safety team to action any recommendations for housing management from fire risk assessments within required timescales To plan, co-ordinate and undertake a tenancy audit of your patch, visiting all properties within an agreed timeframe to build our business intelligence of the people and properties we manage. Working with the voids team to deliver an effective voids/re-letting process which minimises void rent loss by working closely with internal teams and external contractors to meet performance targets. Carry out all sign-up interviews in line with agreed policy and procedures. To ensure tenants have all the information they need at the start of their tenancy to fully understand their rights and obligations under the tenancy agreement, and to enable them to successfully sustain their tenancy and reduce the incidence of tenancy breakdown in the borough. Identify any support needs and signpost to relevant agencies PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email. Please only apply for this position if you are currently working as a Generic Housing Officer
Housing Officer - Hybrid employer: Vox Network Consultants
Contact Detail:
Vox Network Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer - Hybrid
✨Tip Number 1
Make sure you have a solid understanding of housing legislation and case law. This knowledge will not only help you in your day-to-day tasks but also demonstrate your expertise during the interview process.
✨Tip Number 2
Familiarize yourself with the specific policies and procedures of H&F. Being able to discuss these in detail will show that you're proactive and ready to hit the ground running.
✨Tip Number 3
Highlight any experience you have with tenancy audits or working with voids teams. Sharing specific examples of how you've successfully managed these processes can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you would handle tenant support needs. Showing that you can identify and address these needs effectively will demonstrate your commitment to providing excellent customer service.
We think you need these skills to ace Housing Officer - Hybrid
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of a Housing Officer. Tailor your application to highlight your relevant experience in tenancy management, neighbourhood services, and compliance with housing legislation.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous roles related to housing management, especially any experience with sheltered housing or working with diverse communities. Use specific examples to demonstrate your skills.
Showcase Customer Focus: Since the role is customer-focused, include examples of how you've successfully engaged with residents or clients in past positions. Highlight your ability to resolve issues and support tenants in understanding their rights and obligations.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Vox Network Consultants
✨Know Your Legislation
Make sure you have a solid understanding of housing and leasehold legislation. Be prepared to discuss how you would apply this knowledge in your day-to-day work, especially in relation to tenancy management and compliance.
✨Demonstrate Customer Focus
Highlight your experience in providing customer-focused services. Share examples of how you've engaged with residents to ensure they understand their rights and obligations, and how you've helped them sustain their tenancies.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific instances where you've identified issues within tenancies or neighborhoods and the steps you took to resolve them. This could include addressing breaches of tenancy agreements or working with other teams to improve safety.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life situations. Think about how you would conduct a tenancy audit or manage voids effectively, and be ready to explain your thought process.
