Housing Benefits Officer Location: Hybrid Working – North West London Rate: £27.92 per hour (Umbrella) Contract: Temporary Ongoing Contract We are currently recruiting for an experienced Housing Benefits Officer to join a council based in North West London on a hybrid working basis. This is an excellent opportunity for a candidate with strong knowledge of Housing Benefits and Council Tax Reduction legislation to join a busy revenues and benefits team within a Local Authority environment. Key Responsibilities Assess and process Housing Benefit and Council Tax Reduction claims accurately and efficiently Manage new claims, changes in circumstances, overpayments, and appeals Ensure all assessments are completed in line with current legislation and council policies Handle customer enquiries and provide advice on benefit entitlement Maintain accurate case records and update systems accordingly Liaise with internal departments and external agencies where required Support the team in achieving performance targets and service standardsRequirements Previous experience working as a Housing Benefits Officer or Benefits Assessor within a Local Authority Strong working knowledge of Housing Benefit and Council Tax Reduction regulations Experience using benefits systems within a council environment Excellent attention to detail and organisational skills Strong communication and customer service abilities PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email
