At a Glance
- Tasks: Provide frontline housing advice and support to residents in need.
- Company: Join a busy housing service within the Council in South East London.
- Benefits: Earn £30.67 per hour with flexible working hours.
- Other info: Urgent role with potential for quick closure; apply now!
- Why this job: Make a real difference by helping vulnerable residents find housing solutions.
- Qualifications: Experience in housing roles and strong communication skills required.
The predicted salary is between 60000 - 60000 £ per year.
Location: South East London
Rate: £30.67 per hour (Umbrella)
Hours: Full-time
Working Pattern: 3 days per week in office
Contract: 3-month ongoing contract (Urgent – may close quickly)
About the Role
We are currently recruiting for an experienced Housing Advisor to join a busy housing service within the Council. This is an urgent requirement and the role may close at short notice. The successful candidate will provide frontline housing advice and support to residents, helping to assess housing needs and deliver effective solutions in line with housing legislation and council policies.
Key Responsibilities
- Provide accurate and timely housing advice to residents
- Assess housing needs and support customers with housing options
- Manage a varied caseload of housing enquiries
- Work closely with internal teams and external partner agencies
- Maintain accurate case notes and update housing systems
- Support vulnerable residents and signpost to relevant services
- Ensure all advice and decisions are compliant with housing legislation and policy
- Handle complex and sensitive customer enquiries in a professional manner
About You
- Previous experience in a Housing Advisor, Housing Officer or similar role
- Strong understanding of housing legislation and housing options
- Experience working in a local authority or housing environment
- Excellent communication and customer service skills
- Ability to manage a busy workload and prioritise effectively
- Strong IT and case management system skills
- A calm, professional approach when dealing with vulnerable clients
If you are an experienced Housing professional and available immediately or at short notice, we would like to hear from you.
Housing Advisor employer: Vox Network Consultants
Join our dedicated team in South East London as a Housing Advisor, where you will play a vital role in supporting residents with their housing needs. We pride ourselves on fostering a collaborative work culture that values employee growth and development, offering opportunities to enhance your skills while making a meaningful impact in the community. With competitive pay and a commitment to work-life balance, this is an excellent opportunity for those looking to contribute to a vital public service.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Advisor
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on housing legislation and common scenarios you might face as a Housing Advisor. Practise answering questions about how you'd handle complex enquiries to show you're ready for the role.
✨Tip Number 3
Don’t just apply anywhere; focus on roles that excite you! Use our website to find positions that match your skills and interests, and tailor your approach to each one to stand out from the crowd.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to highlight your fit for the position.
We think you need these skills to ace Housing Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Housing Advisor or in similar roles. We want to see how your skills match the job description, so don’t be shy about showcasing your understanding of housing legislation and customer service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that relate to assessing housing needs and managing caseloads, and show us your passion for helping residents.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially when it comes to handling complex enquiries. Make it easy for us to see your qualifications!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the quickest way for us to receive your application, and we can’t wait to see what you bring to the table. Don’t miss out on this opportunity!
How to prepare for a job interview at Vox Network Consultants
✨Know Your Housing Legislation
Brush up on the key housing legislation and policies relevant to the role. Being able to discuss specific laws and how they apply to real-life scenarios will show your expertise and confidence.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with residents in previous roles. Highlight situations where you managed sensitive enquiries or provided support to vulnerable clients, as this is crucial for the position.
✨Demonstrate Your Case Management Experience
Be ready to talk about your experience managing a varied caseload. Discuss the tools and systems you've used to keep track of cases and how you prioritise tasks to ensure timely responses.
✨Ask Insightful Questions
Prepare thoughtful questions about the council's housing services and how they collaborate with external agencies. This shows your genuine interest in the role and helps you understand the team's dynamics better.
