At a Glance
- Tasks: Manage leasehold properties and support homeowners with queries and complaints.
- Company: Local Authority in Bracknell offering hybrid working.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Other info: Opportunity for career growth in a dynamic local authority setting.
- Why this job: Make a real difference in the community by helping residents navigate homeownership.
- Qualifications: Experience in homeownership services and strong communication skills.
The predicted salary is between 36986 - 36986 £ per year.
Location: Bracknell (Hybrid Working)
Permanent Vacancy: £36,986 per annum
Hours: Full-time, Monday to Friday
About the Role
We are currently recruiting for an experienced Homeownership Services Officer to join a Local Authority in Bracknell on a hybrid working basis. This is an excellent opportunity for someone with strong leasehold and homeownership experience to support the delivery of a high-quality service to residents.
Key Responsibilities
- Manage a portfolio of leasehold and shared ownership properties
- Provide advice and support to homeowners on service charges, leases, and related queries
- Handle enquiries relating to resales, staircasing, and Right to Buy/Right to Acquire
- Investigate and resolve complex customer queries and complaints
- Work closely with internal teams including finance, legal, and property services
- Ensure compliance with relevant legislation and policies
Requirements
- Previous experience in a homeownership or leasehold services role within a Local Authority or Housing Association
- Strong knowledge of leasehold legislation and service charges
- Excellent communication and customer service skills
- Ability to manage a busy caseload independently
PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.
We think you need these skills to ace Homeownership Services Officer
Leasehold Knowledge
Homeownership Experience
Service Charge Management
Customer Service Skills
Communication Skills
Problem-Solving Skills
Caseload Management
