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- Tasks: Be the first point of contact for residents, handling housing-related enquiries and repairs.
- Company: Join a dynamic Housing Services Contact Centre with a focus on customer service.
- Benefits: Competitive hourly rate, training provided, and potential for hybrid working after training.
- Why this job: Make a real difference in residents' lives while developing your customer service skills.
- Qualifications: Previous contact centre experience, knowledge of housing repairs, and strong communication skills.
- Other info: Fast-paced environment with opportunities for growth and development.
The predicted salary is between 13 - 16 £ per hour.
Location: Office Based
Contract: 3–6 Month Ongoing Temporary Contract
Rate: £***** per hour (Umbrella)
Hours: Monday to Friday, 8:30am – 5:00pm
Start: ASAP
About the Role
Our Housing Services Contact Centre is recruiting five experienced Housing Services Advisors to join a busy, fast-paced contact centre environment. This is an excellent opportunity for candidates with previous contact centre experience, particularly within housing repairs, who are confident using the Northgate system and thrive in a high-volume customer-facing role. As the first point of contact for residents, you will deliver a professional, responsive, and customer-focused service, managing a wide range of housing-related enquiries while effectively managing expectations over the phone.
Key Responsibilities
- Act as the first point of contact for residents via telephone
- Handle enquiries across repairs, rents, leasehold services, estate services, and general housing queries
- Log and manage housing repairs accurately using the Northgate system
- Provide clear, accurate advice and updates to residents
- Manage high call volumes while maintaining excellent customer service standards
- Work to KPIs, SLAs, and service standards in a fast-paced environment
Requirements
- Previous contact centre experience (housing sector)
- Strong knowledge of housing repairs processes
- Confident user of the Northgate system
- Excellent communication and customer service skills
- Ability to manage challenging calls and resident expectations
- Reliable, organised, and able to work well under pressure
Working Arrangements
- Office-based role
- Business hours: 8:30am – 5:00pm
- Successful candidates must complete a two-week intensive training programme in the office
- Hybrid working arrangements may be available following training, subject to performance and service needs
PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.
Housing Advisor in England employer: Vox Network Consultants
Contact Detail:
Vox Network Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Advisor in England
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach and show them you're a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions and scenarios related to housing services. This will help you feel more confident and ready to tackle any tricky questions that come your way.
✨Tip Number 3
Show off your skills! Be prepared to discuss your previous contact centre experience and how it relates to the role. Use specific examples to demonstrate your expertise in handling housing repairs and managing customer expectations.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housing Advisor in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous contact centre experience, especially in housing repairs. We want to see how your skills match the role, so don’t be shy about showcasing your knowledge of the Northgate system!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Housing Services Advisor role. Keep it professional but let your personality come through – we love a bit of flair!
Show Off Your Customer Service Skills: In your application, emphasise your excellent communication and customer service skills. We’re looking for someone who can handle high call volumes while keeping residents happy, so share examples of how you’ve done this in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Vox Network Consultants
✨Know Your Stuff
Make sure you brush up on your knowledge of housing repairs and the Northgate system. Familiarise yourself with common queries and processes, as this will help you answer questions confidently and show that you're ready for the role.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on handling challenging calls and managing expectations, as these are key parts of the job. The more you practice, the more comfortable you'll feel during the actual interview.
✨Show Off Your Customer Service Skills
Be prepared to share examples of how you've provided excellent customer service in previous roles. Think about specific situations where you managed high call volumes or resolved difficult issues, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the team. This shows your genuine interest in the position and helps you understand if it's the right fit for you. Plus, it gives you a chance to engage with the interviewer!
