At a Glance
- Tasks: Support and enhance the Revenues & Benefits system while ensuring compliance and service delivery.
- Company: Join a forward-thinking team in Surrey focused on improving community services.
- Benefits: Competitive hourly rate, potential for hybrid work, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and learning.
- Why this job: Make a real difference in local government by optimising essential benefits systems.
- Qualifications: Experience in Housing Benefits and strong analytical skills required.
The predicted salary is between 50000 - 60000 £ per year.
An excellent opportunity has arisen for an experienced Benefits professional looking to take the next step in their career and move into a more technical, systems-focused role. We are seeking a Revenues & Benefits Systems Officer with significant experience in Housing Benefits and Council Tax Reduction administration who is ready to apply their operational expertise to the maintenance, development, and enhancement of a Revenues & Benefits system environment. This role is ideal for someone who understands Benefits assessment processes and legislation and is keen to develop specialist systems knowledge while supporting service delivery, compliance, and continuous improvement.
Key Responsibilities
- Support the effective maintenance, development, and administration of the Revenues & Benefits system (Academy).
- Assist in delivering a high-quality systems support service that enables statutory and legal obligations to be met.
- Develop and maintain a detailed understanding of Academy functionality and system operations.
- Manage regular data updates and ensure reports are produced in line with business requirements.
- Support system testing, upgrades, enhancements, and the resolution of day-to-day system issues.
- Produce ad hoc reports and undertake system configuration changes as required.
- Assist with statutory returns, including subsidy work, and liaise with external auditors where necessary.
- Create, review, and maintain procedure manuals and system documentation.
- Provide advice and support to colleagues regarding system functionality, reporting, and upgrades.
- Work collaboratively with operational teams, IT colleagues, and external suppliers to maximise system performance and efficiency.
About You
- Significant experience in Benefits assessment, including Housing Benefit and Council Tax Reduction.
- Strong knowledge of Benefits legislation, operational processes, and workflows.
- Excellent analytical and problem‑solving skills.
- Good working knowledge of Microsoft Excel, including lookups, pivot tables, and data manipulation.
- The ability to communicate effectively with both technical and non-technical stakeholders.
- A proactive approach and a willingness to learn new systems and technical skills.
Desirable Experience
- Academy Revenues & Benefits system
- QBF
- SQL
- CAKE / HBAP
- Quality Assurance processes
- Benefits Appeals
- End-of‑Year processing
- Subsidy and statutory returns
Revenues & Benefits Systems Officer in East Horsley employer: Vox Network Consultants
Join a forward-thinking organisation in Surrey that values its employees and fosters a collaborative work culture. As a Revenues & Benefits Systems Officer, you will benefit from competitive pay, opportunities for professional development, and the potential for hybrid working arrangements after your induction. Our commitment to employee growth and a supportive environment makes us an excellent employer for those seeking meaningful and rewarding careers in the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land Revenues & Benefits Systems Officer in East Horsley
✨Tip Number 1
Network like a pro! Reach out to your connections in the Revenues & Benefits field. Attend local meetups or online webinars to meet potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience with Housing Benefits and Council Tax Reduction. This can really set you apart during interviews and give you a chance to demonstrate your expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers, especially around technical questions related to the Academy system and Benefits legislation.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be just what you’re looking for. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Revenues & Benefits Systems Officer in East Horsley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in Housing Benefits and Council Tax Reduction. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Revenues & Benefits Systems Officer role and how your background makes you the perfect fit. Keep it engaging and personal.
Show Off Your Technical Skills:Since this role is systems-focused, make sure to mention your experience with systems like Academy and any technical skills you have, such as SQL or Excel. We love seeing candidates who are ready to dive into the tech side of things!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Vox Network Consultants
✨Know Your Stuff
Make sure you brush up on your knowledge of Housing Benefits and Council Tax Reduction. Be ready to discuss specific legislation and operational processes, as this will show that you’re not just familiar with the basics but have a solid grasp of the details.
✨Show Off Your Technical Skills
Since this role is systems-focused, be prepared to talk about your experience with systems like Academy. Highlight any technical skills you have, especially in SQL or data manipulation using Excel. If you’ve done any system testing or upgrades, share those experiences!
✨Prepare for Problem-Solving Questions
Expect questions that assess your analytical and problem-solving skills. Think of examples where you’ve resolved issues related to system functionality or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Communicate Clearly
You’ll need to interact with both technical and non-technical stakeholders, so practice explaining complex concepts in simple terms. During the interview, make sure to listen carefully and respond thoughtfully to demonstrate your communication skills.
