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- Tasks: Support a busy emergency Careline service by handling calls and providing on-site visits.
- Company: Join a vital frontline service dedicated to community safety in West London.
- Benefits: Earn £32 per hour with flexible shifts and ongoing contract opportunities.
- Why this job: Make a real difference by ensuring the safety and wellbeing of vulnerable residents.
- Qualifications: Experience in emergency response or housing support, strong communication skills required.
- Other info: Dynamic role with training provided and the chance to work in a supportive environment.
Location: West London
Rate: £32 per hour (umbrella)
Contract: 3–6 months, ongoing
Shifts: Out of hours, all shifts on-site
Service Operates: 24/7
About the Role: We are looking for a proactive and resilient Duty Careline Out of Hours Officer to support a busy emergency Careline service. You will provide both call handling and emergency visiting support to vulnerable residents, responding to urgent situations and ensuring the safety and wellbeing of service users at all times. You’ll be responsible for the operation of the Careline & Emergency Control Room during core hours, with the flexibility to work outside standard office times when required.
Key Responsibilities:
- Respond to emergency calls and alarms promptly and professionally
- Provide on-site emergency visits when required
- Monitor and operate the Careline Control Room systems
- Assess risk and escalate incidents appropriately
- Maintain accurate records and reports
- Deliver excellent customer care to vulnerable residents
Requirements:
- Experience in emergency response, housing support, community safety or similar
- Strong communication skills and ability to remain calm under pressure
- Confident working out of hours and on site
- Strong IT and control room system awareness (training provided)
- Must have a valid manual driver's license
Apply now to join a vital frontline service in West London.
Duty Careline Officer - Out of Hours employer: Vox Network Consultants
Contact Detail:
Vox Network Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Careline Officer - Out of Hours
✨Tip Number 1
Network like a pro! Reach out to people in the care sector, especially those who work in emergency services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to emergency response and customer care. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've handled emergencies or supported vulnerable individuals in the past. This will help you stand out as a proactive candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join our team directly.
We think you need these skills to ace Duty Careline Officer - Out of Hours
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in emergency response or community safety. We want to see how your skills match the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about supporting vulnerable residents and how your previous roles have prepared you for this position. Keep it engaging and personal.
Showcase Your Communication Skills: Since this role involves handling emergency calls, it’s crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect how you’d handle real-life situations.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Vox Network Consultants
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Duty Careline Officer. Familiarise yourself with emergency response protocols and the importance of customer care for vulnerable residents. This will help you answer questions confidently and demonstrate your commitment to the role.
✨Showcase Your Communication Skills
Since strong communication is key in this role, prepare examples from your past experiences where you effectively handled emergencies or difficult situations. Practising clear and calm responses will show that you can maintain composure under pressure, which is crucial for this position.
✨Highlight Relevant Experience
Bring up any previous roles in emergency response, housing support, or community safety. Be ready to discuss specific scenarios where you assessed risks or escalated incidents. This will illustrate your capability to handle the responsibilities of the job and reassure the interviewers of your expertise.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about how you would respond to various emergency situations, including call handling and on-site visits. Practising these scenarios will help you articulate your thought process and decision-making skills effectively.
