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- Tasks: Support customer feedback and transparency requests related to the Children Act.
- Company: Join a dedicated team focused on data protection and customer care.
- Benefits: Enjoy a flexible home-based role with competitive pay.
- Why this job: Make a real impact by resolving customer concerns and enhancing transparency.
- Qualifications: Experience with data protection and managing information access is essential.
- Other info: This is a 3-6 month ongoing contract, Monday to Friday, 9am to 5pm.
Data Protection & Complaints Officer 3 – 6 month ongoing contract £27.96 p/hr umbrella Monday to Friday 9am to 5pm Home based, but can also work in the office Role Purpose The Data Protection and Complaints Officer will support the coordination for all matters relating to the Children Act Representation Procedures. You will play a key role supporting the Customer Care & Data Protection Manager on all aspects of customer feedback and transparency requests, including Statutory Complaints (Children Act), Corporate Complaints, Ombudsman Enquiries, Councillor & MP Enquiries, Data Subject Access requests, Disclosure Requests and Freedom of Information Requests. You will support the effective resolution of customer concerns and complaints, using a menu of dispute resolution options. Responsibilities Support and oversee the completion of Subject Access Requests (SAR), including: liaising with service users to clarify and support their request where appropriate locate and collate records apply exemptions under the Data protection Act as needed, including redaction of information drafting responses and organising the sharing of files consulting with internal colleagues, especially Children’s Services’ practitioners and information governance staff maintaining clear records of SAR activity and contributing to regular reporting work to demanding statutory deadlines in the completion of SARs Requirements Working knowledge and experience of managing information access regimes, especially under the Data Protection Act and, especially, around the handling of subject access requests. Experience working in a housing association or council is essential to be considered Experience and skilled in drafting reports and responses, communicating verbally and in writing for a wide range of Experience of working in Children’s Services or similar. If you are interested in this position AND meet the requirments, APPLY NOW
Data Protection & Complaints Officer employer: Vox Network Consultants
Contact Detail:
Vox Network Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Protection & Complaints Officer
✨Tip Number 1
Familiarize yourself with the Children Act Representation Procedures and the Data Protection Act. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the field of data protection and customer care, especially those who have experience in housing associations or councils. This can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled Subject Access Requests (SARs) or similar tasks in previous roles. Highlighting your practical experience will set you apart from other candidates.
✨Tip Number 4
Stay updated on current trends and changes in data protection laws and customer service practices. Showing that you are proactive about your professional development can impress potential employers.
We think you need these skills to ace Data Protection & Complaints Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Data Protection & Complaints Officer position. Understand the key responsibilities and requirements, especially regarding the handling of Subject Access Requests and experience in Children’s Services.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with data protection, managing information access regimes, and any relevant work in housing associations or councils. Be specific about your past roles and how they relate to the responsibilities outlined in the job description.
Showcase Communication Skills: Since the role requires drafting reports and responses, make sure to demonstrate your strong written communication skills. Include examples of reports or documents you have created in previous positions that showcase your ability to communicate complex information clearly.
Tailor Your Application: Customize your application materials to reflect the language and priorities mentioned in the job description. Use keywords related to data protection, customer feedback, and statutory complaints to ensure your application resonates with the hiring team.
How to prepare for a job interview at Vox Network Consultants
✨Understand Data Protection Legislation
Make sure you have a solid grasp of the Data Protection Act and its implications, especially regarding Subject Access Requests (SARs). Be prepared to discuss how you would apply exemptions and handle sensitive information.
✨Showcase Your Experience
Highlight your previous experience in managing information access regimes, particularly in a housing association or council. Be ready to provide specific examples of how you've successfully resolved customer complaints or handled SARs.
✨Communicate Clearly
Since the role involves drafting reports and communicating with various stakeholders, practice articulating your thoughts clearly and concisely. Prepare to demonstrate your written communication skills through examples of past reports or responses you've drafted.
✨Familiarize Yourself with Children’s Services
If you have experience in Children’s Services, be prepared to discuss it in detail. If not, research the key issues and challenges faced in this area to show your understanding and interest during the interview.
