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For Companies At a Glance
- Tasks: Assist customers with repairs and manage enquiries in a fast-paced environment.
- Company: Join a local authority team focused on customer service excellence.
- Benefits: Earn £25 per hour, enjoy hybrid working, and receive comprehensive training.
- Why this job: Make a difference in your community while developing valuable customer service skills.
- Qualifications: Customer service experience is essential; local authority experience preferred.
- Other info: Flexible working after training with great opportunities for personal growth.
The predicted salary is between 20 - 30 £ per hour.
We are currently recruiting for a Part-Time Repairs Customer Service Agent to join a busy and customer-focused repairs team within a local authority environment.
Role Details
- Contract: Up to 12 months
- Pay Rate: £25 per hour (umbrella)
- Hours: 22.5 hours per week
- Working Hours:
- Monday & Tuesday: 09:00 – 14:15
- Wednesday – Friday: 09:00 – 13:00
Training (IMPORTANT)
- 4 weeks of full-time training based in the office
- No annual leave or time off is permitted during the training period
- Candidates must be able to fully commit to the training schedule
Working Pattern After Training
- Hybrid working 2–3 days per week in the office
Experience & Skills
- Previous experience working within a local authority or council is essential
- Strong customer service background essential
- Contact centre and/or repairs experience preferred but not mandatory
- Ability to manage customer enquiries in a fast-paced environment
Requirements
- Basic DBS check
- Ideally experience using NEC/Northgate
- Candidates will be required to complete:
- Numeracy assessment
- Literacy assessment
Please note: All applications are monitored, and successful candidates will be contacted via email or phone call.
Customer Service Advisor - part time employer: Vox Network Consultants
Contact Detail:
Vox Network Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - part time
✨Tip Number 1
Get to know the company! Research the local authority and their repairs team. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Advisor and how you'd handle them. Role-playing with a friend can really help you feel more confident when it comes to the real deal.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what the team is really looking for in a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Advisor - part time
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer service and any previous work with local authorities. We want to see how your skills match what we're looking for!
Show Off Your Customer Service Skills: Since this role is all about helping customers, be sure to showcase your strong customer service background. Share specific examples of how you've handled enquiries or resolved issues in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for our repairs team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep everything organised. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Vox Network Consultants
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you've handled difficult situations in the past, especially in a fast-paced environment. Think of specific examples that showcase your ability to manage enquiries effectively.
✨Familiarise Yourself with Local Authority Work
Since this role is within a local authority, it’s crucial to understand how they operate. Research the council's values and any recent initiatives. This will help you demonstrate your interest and show that you’re a good fit for their team.
✨Prepare for Assessments
You’ll need to complete numeracy and literacy assessments, so practice these skills beforehand. There are plenty of online resources available that can help you brush up on these areas, ensuring you feel confident when the time comes.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or what a typical day looks like for a Repairs Customer Service Agent. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
