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- Tasks: Be the go-to person for housing repairs, helping customers with their queries.
- Company: Join a supportive council team in West London.
- Benefits: Earn £23 per hour, Monday to Friday, with ongoing contract opportunities.
- Why this job: Make a real difference in your community while developing valuable customer service skills.
- Qualifications: Experience in customer service and housing repairs is essential.
- Other info: Fast-paced environment with a focus on performance and customer satisfaction.
To provide a single point of contact for those contacting the council about housing services and repairs. To ensure that customers receive a timely and positive response to their contact with the council, achieving performance targets and high rates of satisfaction.
Responsibilities
- To act as the first point of contact, providing initial advice and information and resolving directly the most frequent service requests by telephone, email, web, and other social media channels.
- Where appropriate to direct and/or connect telephone callers and enquiries via other channels to other individuals/departments where more complex and specific advice is required.
- To capture accurate and detailed information to pass to relevant specialist teams where the Customer Service Centre cannot fully resolve a query.
- To access and record actions on the council's central housing database and other systems to provide residents with relevant information and services, for example, to issue a rent statement, take a rent payment, order a repair and to make a surveyor appointment.
- To develop knowledge of key policies and procedures and to use quiet time to keep this knowledge fresh to deal most effectively with the most frequent service requests.
- To carry out telephone surveys on a range of issues and record the outcomes.
- To capture and update relevant customer information.
- To work in a performance management driven culture with SMART objectives linked to the overall Customer Service Centre key performance indicators, customer satisfaction and first contact resolution targets.
Requirements
- Experience of working in a customer service centre environment or similar customer service focussed organisation, interacting with customers to deliver high quality services.
- HOUSING REPAIRS EXPERIENCE.
- Experience working in a housing association or council is ESSENTIAL.
- Experience of working in a fast paced and high-pressure environment.
- Experience of dealing with challenging customers.
If you are interested in this position AND meet the requirements, APPLY NOW.
Customer Service Advisor (Housing Repairs) employer: Vox Network Consultants
Contact Detail:
Vox Network Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Housing Repairs)
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to be clear and concise. Role-play with a friend or use online resources to sharpen your phone and email etiquette.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info and potentially a foot in the door.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace Customer Service Advisor (Housing Repairs)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service, especially in housing repairs. We want to see how your skills match the role, so don’t hold back on showcasing relevant examples!
Showcase Your Communication Skills: As a Customer Service Advisor, clear communication is key. Use your application to demonstrate your ability to convey information effectively. Whether it’s through your writing style or the examples you choose, let us see your knack for keeping things straightforward and friendly.
Highlight Relevant Experience: If you've worked in a housing association or council before, make that front and centre in your application. We’re looking for candidates who understand the ins and outs of housing repairs, so share those experiences that show you can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Vox Network Consultants
✨Know Your Stuff
Make sure you brush up on housing repairs and customer service policies. Familiarise yourself with common issues and solutions that customers might face. This will help you answer questions confidently and show that you're ready to tackle the role.
✨Practice Active Listening
During the interview, demonstrate your ability to listen carefully. This is crucial for a Customer Service Advisor. Show that you can understand and respond to queries effectively by summarising what the interviewer says before answering.
✨Showcase Your Experience
Be prepared to share specific examples from your past roles, especially if you've worked in a housing association or council. Highlight situations where you resolved challenging customer issues or improved service delivery to illustrate your skills.
✨Ask Smart Questions
At the end of the interview, ask insightful questions about the team dynamics, performance targets, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
