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- Tasks: Support vulnerable adults by managing their financial and legal affairs.
- Company: Local authority focused on safeguarding the wellbeing of residents.
- Benefits: Competitive pay, flexible working, and meaningful impact on people's lives.
- Why this job: Make a real difference in the lives of vulnerable adults while developing your skills.
- Qualifications: Experience in client financial affairs and strong communication skills required.
- Other info: Opportunity to work independently and manage diverse cases.
The predicted salary is between 23 - 35 £ per hour.
Location: West London (1–2 days per week in the office)
Rate: £29 per hour (Umbrella)
Contract: Interim / Contract Monday to Friday 9am to 5pm
About the Role
We are currently recruiting for an experienced Client Affairs Officer to support vulnerable adult residents. This is a key statutory role responsible for delivering appointeeship, deputyship, property protection, and Council funeral services, ensuring the financial interests and wellbeing of service users are protected. You will act as a case officer for a varied caseload, managing complex financial and legal matters in line with Council procedures and statutory requirements.
Key Responsibilities
- Provide statutory appointeeship and deputyship services to protect service users’ finances
- Act as case officer for appointeeship, deputyship, property protection, burials, and estates cases
- Investigate service users’ financial circumstances and ensure appropriate actions are taken
- Administer and reconcile individual service user accounts in line with Council financial regulations
- Maintain and reconcile personal bank accounts for deputyship clients, liaising with banks and corporate liaison officers
- Submit DWP appointeeship applications under SS 33 & 34 of the Social Security (Claims and Payments) Regulations 1997
- Ensure all entitled benefits are claimed and received
- Manage client bills, payments, petty cash, and cheques requiring authorisation
- Oversee the property protection store, including storage, charges, and review of items held
- Monitor stored or boarded property and animals, ensuring costs are accurate and funding is used as a last resort
- Work closely with care managers and internal stakeholders to ensure compliance and best outcomes
Essential Requirements
- Proven experience in appointeeship, deputyship, or client financial affairs within a local authority or adult social care setting
- Strong understanding of Court of Protection, DWP appointeeship processes, and benefits systems
- Experience managing and reconciling client financial accounts
- Excellent attention to detail and ability to manage complex casework
- Strong communication skills and ability to work with vulnerable adults and partner agencies
- Ability to work independently and manage competing priorities
How to Apply
If you have the experience and commitment to deliver high-quality client affairs and statutory financial services, we would welcome your application. Please apply with your CV for immediate consideration.
Client Affairs Officer employer: Vox Network Consultants
Contact Detail:
Vox Network Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Affairs Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your experience aligns with their needs. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to client affairs and financial management. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Client Affairs Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in appointeeship and deputyship. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Showcase Your Communication Skills: Since you'll be working with vulnerable adults, it's crucial to demonstrate your strong communication skills. Use examples in your application that show how you've effectively interacted with clients or stakeholders in the past.
Detail Your Financial Management Experience: We’re looking for someone with a solid understanding of managing client financial accounts. Be specific about your experience with financial regulations and any relevant systems you’ve used.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Vox Network Consultants
✨Know Your Stuff
Make sure you brush up on your knowledge of appointeeship and deputyship processes. Familiarise yourself with the relevant legislation and how it applies to vulnerable adults. This will show that you're not just interested in the role, but that you understand the complexities involved.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your experience in managing client financial affairs. Think about situations where you had to navigate complex casework or liaise with other agencies. This will help you illustrate your skills effectively during the interview.
✨Communicate Clearly
Since you'll be working with vulnerable adults, strong communication skills are a must. Practice explaining complex financial concepts in simple terms. During the interview, make sure to listen actively and respond thoughtfully to any questions they throw your way.
✨Demonstrate Your Attention to Detail
In this role, attention to detail is crucial. Be ready to discuss how you've ensured accuracy in financial reconciliations or case management in the past. You might even want to bring along a sample of your work (if appropriate) to showcase your meticulous approach.
