At a Glance
- Tasks: Manage housing allocations and verification processes for tenants in South East London.
- Company: Join a supportive council team focused on efficient housing services.
- Benefits: Competitive pay, hybrid working, and a chance to make a difference.
- Other info: Opportunity for career growth in a dynamic public service environment.
- Why this job: Help people find homes while developing your skills in a meaningful role.
- Qualifications: Experience in housing allocations and strong communication skills required.
Location: South East London
Rate: £30.67 per hour
Contract: 3-Month Ongoing
Hours: Monday to Friday, 9am–5pm
Working Arrangement: Hybrid – 2 Days in the Office
We are currently recruiting for an Allocations & Verifications Officer to join a Housing team within a South East London Council on a 3-month ongoing contract. The successful candidate will be responsible for supporting the Council’s statutory rehousing responsibilities under Part VI of the Housing Act 1996, delivering an efficient, customer-focused allocations and verification service.
Key Responsibilities
- Manage housing allocations and verification processes for tenants and residents applying for transfers and social housing.
- Allocate Council properties and make nominations to Housing Associations and Housing Co-operatives, including mobility schemes where appropriate.
- Advertise properties and shortlist prospective tenants through Choice-Based Lettings (CBL), ensuring applicants meet the relevant needs and qualification criteria.
- Make direct offers in accordance with the Council’s Housing Allocation Scheme, policies and procedures.
- Undertake detailed verification and investigation of housing applications, including home visits where necessary.
- Maintain a strong working knowledge of housing allocation policies, legislation and procedures.
- Work closely with housing providers, including ALMOs and Registered Social Landlords (RSLs), to ensure effective use of social housing stock.
- Monitor provider performance and develop effective working relationships with internal and external stakeholders.
- Produce accurate management information, data and reports relating to the allocation and supply of social housing.
- Liaise with teams across Housing and other Council directorates to support a joined-up approach to service delivery.
- Ensure all applications and allocations are processed accurately, efficiently and within relevant timescales.
About You
- Previous experience working within housing allocations, verification or rehousing services.
- Strong knowledge of Part VI of the Housing Act 1996 and social housing allocation processes.
- Experience working with Choice-Based Lettings (CBL) and housing registers.
- Experience assessing housing applications and verifying eligibility and qualification.
- Excellent knowledge of housing allocation schemes, policies and procedures.
- Strong investigation, analytical and decision-making skills.
- Excellent communication and customer service skills.
- Experience working with housing associations, ALMOs, RSLs and other housing providers.
- The ability to manage a busy caseload and work effectively to deadlines.
- Strong IT, administrative and report-writing skills.
If you have experience in Housing Allocations, Verifications, Rehousing or Choice-Based Lettings and are immediately available or looking for your next contract opportunity, please get in touch.
Allocations and Verifications Officer employer: Vox Network Consultants
Join our dynamic Housing Register Team in West London, where we prioritise employee well-being and professional growth. With a hybrid working model, competitive pay, and a supportive work culture, we empower our Housing Solutions Officers to make a meaningful impact while enjoying a balanced work-life environment. Our commitment to continuous development ensures that you will thrive in your career with us.
