Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Conduct independent reviews of homelessness decisions and manage casework efficiently.
- Company: Join a dedicated team in East London focused on tackling homelessness.
- Benefits: Enjoy a competitive hourly rate and the opportunity for flexible working arrangements.
- Why this job: Make a real difference in people's lives while developing valuable skills in a supportive environment.
- Qualifications: Experience in homelessness decision-making and excellent customer service skills are essential.
- Other info: This is a 3 to 6 month ongoing contract with potential for extension.
East London
3 to 6 month ongoing contract £28.88 p/hr umbrella
Closing Date: 07 May 2025
Requirements
- Experience dealing with making a range of homelessness decisions and decisions on part VI.
- Extensive experience of working with people who are homeless, at risk of homelessness, in housing need and/or living in unsatisfactory housing.
- Experience of providing an excellent level of customer care and customer service in a comparable customer service environment.
- Experience of prioritising competing demands in a pressurised environment, recognising service priorities and managing a caseload within agreed targets.
- Experience of achieving performance targets, deadlines and meeting departmental objectives.
- Experience of providing an effective advice service to members of the public.
Responsibilities
- Ensure the service carries out independent reviews of homeless decisions, suitability of offers of temporary accommodation and private sector offers to discharge duty, part VI offers of accommodation and part VI assessment reviews in a timely manner.
- Ensure the process minimises costs including expenditure on temporary accommodation and supports the efficient management of the service.
- Contribute to the achievement of Housing and Housing Needs service plan priorities and objectives and meet key targets.
- Recognising the critical impact of homelessness on customers, and delivering early, accurate and high quality advice.
- Responsibility for accurate record keeping and use of systems to ensure comprehensive ability to report on customers' individual service provision and overall homeless trends.
- To ensure that casework is proactively managed and key deadlines - for the provision of actions on customers' individual reviews, as well as key process deadlines on casework management are adhered to.
- To answer members' enquiries and draft responses to complaints/enquiries on individual cases as required.
- To provide statistical information on performance as requested.
PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.
Housing Reviews Officer employer: Vox Network Consultants Limited
Contact Detail:
Vox Network Consultants Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Reviews Officer
✨Tip Number 1
Familiarise yourself with the specific homelessness legislation and policies relevant to East London. Understanding the local context will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience in homelessness reviews. Attend local housing forums or workshops to gain insights and make connections that could benefit your application.
✨Tip Number 3
Prepare for potential interview questions by practising scenarios related to managing caseloads and prioritising demands. Think of examples from your past experiences that showcase your ability to handle pressure and meet targets.
✨Tip Number 4
Stay updated on current trends and statistics regarding homelessness in London. Being knowledgeable about recent developments can give you an edge during discussions and show your passion for the role.
We think you need these skills to ace Housing Reviews Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of a Housing Reviews Officer. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Relevant Experience: Emphasise your experience in dealing with homelessness decisions and customer service. Provide specific examples of how you've managed caseloads, prioritised tasks, and achieved performance targets in previous roles.
Showcase Your Skills: Demonstrate your ability to provide high-quality advice and support to individuals in housing need. Mention any relevant training or qualifications that enhance your capability to perform in this role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Vox Network Consultants Limited
✨Showcase Your Experience
Be prepared to discuss your previous experience dealing with homelessness decisions and customer service. Highlight specific examples where you successfully managed cases or provided excellent support to individuals in need.
✨Demonstrate Your Problem-Solving Skills
Expect questions that assess your ability to prioritise competing demands in a pressurised environment. Share instances where you effectively managed your caseload while meeting performance targets and deadlines.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities of a Housing Reviews Officer. Be ready to explain how you would ensure timely reviews of homeless decisions and manage casework efficiently, minimising costs and adhering to deadlines.
✨Prepare for Customer Interaction Scenarios
Since the role involves providing advice and responding to enquiries, practice how you would handle difficult customer interactions. Think about how you can deliver high-quality advice while maintaining a calm and professional demeanour.
