At a Glance
- Tasks: Be the go-to person for residents needing help with housing repairs and services.
- Company: Join a local authority in West London dedicated to community support.
- Benefits: Part-time hours, hybrid working after training, and a supportive team environment.
- Other info: Flexible working hours with opportunities for personal growth.
- Why this job: Make a real difference in your community while gaining valuable customer service experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30600 - 37400 £ per year.
Customer Service Advisor (Housing Repairs) - PART TIME
Location
West London Contract
3 Months Ongoing Hours
Part Time – Minimum 22.5 hours per week Working Hours
Monday to Friday, between 8:00am and 6:15pm Working Pattern
Hybrid after training We are currently recruiting for a
Customer Service Advisor (Housing Repairs) to join a local authority in West London on a 3-month ongoing contract.
You will be the first point of contact for residents contacting the council about housing services and repairs, providing a professional, helpful and customer-focused service across a range of channels.
Key Responsibilities
- Act as the single point of contact for customers contacting the council regarding housing services and repairs.
- Respond to customer enquiries at the first point of contact.
- Handle enquiries via telephone, email, web, social media and post.
- Provide accurate and timely information to residents.
- Ensure customers receive a positive and consistent experience.
- Meet agreed performance targets and contribute to high customer satisfaction levels.
- Provide a reliable, responsive and customer-focused service.
- Ensure enquiries are dealt with efficiently and effectively.
- Promote value for money and responsive housing services.
- Act as a positive role model and m...
Customer Service Advisor (Housing Repairs) in London employer: Vox Consultants
Join a dynamic team in Eastleigh as a Plasterer, where your skills will be valued and rewarded with a competitive pay rate and the opportunity for permanent employment. Our supportive work culture fosters collaboration and growth, ensuring you have access to ongoing training and development while working on exciting kitchen and bathroom refurbishment projects. Enjoy the benefits of a company van, a focus on safety, and a commitment to delivering high-quality service to our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Housing Repairs) in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Vox Consultants and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Vox Consultants and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor (Housing Repairs) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Vox Consultants.
Get Familiar with Our Brand:Before applying, take some time to learn about Vox Consultants and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Vox Consultants
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Vox Consultants.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Vox Consultants will surely appreciate.
