At a Glance
- Tasks: Manage Housing Register applications and provide top-notch housing advice.
- Company: Local Authority in West London with a focus on community support.
- Benefits: Competitive pay of £27.40 per hour and hybrid working model.
- Other info: Join a dynamic team with opportunities for professional growth.
- Why this job: Make a real difference in people's lives through housing solutions.
- Qualifications: Experience in housing and strong communication skills required.
The predicted salary is between 27.4 - 27.4 £ per hour.
Location: West London
Contract: 3-Month Ongoing Contract
Rate: £27.40 per hour Umbrella
Hours: 36 Hours per Week
Working Pattern: Hybrid – 3 Days in the Office
About the Role
We are currently recruiting for an experienced Housing Solutions Officer to join a busy Housing Register Team within a Local Authority in West London. This is an excellent opportunity for an experienced housing professional to manage Housing Register applications, provide high-quality housing advice, and ensure statutory duties are met in accordance with housing legislation.
Key Responsibilities
- Assess Housing Register applications under Part VI of the Housing Act.
- Make statutory decisions in line with the Council's Housing Allocation Scheme.
- Provide accurate housing advice to applicants by telephone, email and face-to-face.
- Manage Housing Register casework, ensuring applications are processed efficiently and accurately.
- Respond to customer enquiries and shared inbox correspondence.
- Support statutory reviews and assist with complex housing cases.
- Prepare case files and supporting documentation for reviews and legal matters.
- Liaise with internal departments, solicitors and external agencies where required.
We think you need these skills to ace Housing Solutions Officers - Housing Register Team
Housing Legislation Knowledge
Case Management
Statutory Decision Making
Customer Service Skills
Communication Skills
Attention to Detail
Problem-Solving Skills
