At a Glance
- Tasks: Manage leasehold properties and support homeowners with queries and advice.
- Company: Local Authority in Bracknell offering hybrid working.
- Benefits: Competitive salary of £36,986 and flexible working hours.
- Other info: Join a supportive team with opportunities for professional growth.
- Why this job: Make a real difference in the community by helping residents navigate homeownership.
- Qualifications: Experience in homeownership services and strong communication skills.
The predicted salary is between 36986 - 36986 £ per year.
Location: Bracknell (Hybrid Working)
Permanent Vacancy £36,986 per annum
Hours: Full-time, Monday to Friday
About the Role
We are currently recruiting for an experienced Homeownership Services Officer to join a Local Authority in Bracknell on a hybrid working basis. This is an excellent opportunity for someone with strong leasehold and homeownership experience to support the delivery of a high-quality service to residents.
Key Responsibilities
- Manage a portfolio of leasehold and shared ownership properties
- Provide advice and support to homeowners on service charges, leases, and related queries
- Handle enquiries relating to resales, staircasing, and Right to Buy/Right to Acquire
- Investigate and resolve complex customer queries and complaints
- Work closely with internal teams including finance, legal, and property services
- Ensure compliance with relevant legislation and policies
Requirements
- Previous experience in a homeownership or leasehold services role within a Local Authority or Housing Association
- Strong knowledge of leasehold legislation and service charges
- Excellent communication and customer service skills
- Ability to manage a busy caseload independently
We think you need these skills to ace Homeownership Services Officer
Leasehold Knowledge
Homeownership Experience
Customer Service Skills
Communication Skills
Problem-Solving Skills
Case Management
Knowledge of Service Charges
