At a Glance
- Tasks: Manage leasehold services and ensure compliance with housing legislation.
- Company: Join a dynamic housing team in East London.
- Benefits: Competitive pay, hybrid working, and a supportive team environment.
- Other info: Opportunity for career growth in a vital community role.
- Why this job: Make a difference in homeownership while developing your skills.
- Qualifications: Experience in leasehold management and Section 20 consultations required.
The predicted salary is between 27 - 27 £ per hour.
Location: East London
Rate: £27 per hour umbrella
Contract: 3-month ongoing contract
Working Pattern: Monday to Friday
Working Arrangement: Hybrid - usually Tuesdays in the office, with the rest working from home
We are currently recruiting for an experienced Homeownership / Leasehold Management Officer to join a housing team in East London on a 3-month ongoing contract. Leasehold Management experience is essential, and candidates must have proven experience undertaking Section 20 consultations.
Key Responsibilities
- Calculate, notify and bill estimated and actual service charges, including major works, shared ownership rent and ground rent.
- Ensure charges are calculated and recovered in accordance with the terms of individual leases and relevant legislation.
- Undertake Section 20 consultations under the Landlord and Tenant Act 1985 (as amended), ensuring full compliance with legislation and lease requirements.
- Provide advice, information and guidance to leaseholders, shared owners and housing staff on service charges, major works, lease terms and relevant legislation.
- Deal effectively with enquiries, disputes and challenges relating to service charges and major works.
- Liaise with relevant internal teams to resolve complex homeowner queries.
- Assist Collection Officers in maximising the recovery of homeowner rents, service charges, major works and other related income.
- Maintain accurate records and ensure financial information is processed correctly.
- Support the financial viability of the Housing Revenue Account (HRA).
Essential Experience
- Proven leasehold management experience within a housing association or local authority environment.
- Essential experience of Section 20 consultation and the requirements of the Landlord and Tenant Act 1985.
- Strong knowledge of service charges, major works and leasehold legislation.
- Experience dealing with leaseholders and shared owners.
- Experience handling service charge enquiries, disputes and challenges.
- Understanding of rent, service charge and major works recovery.
- Excellent communication, customer service and organisational skills.
- Ability to manage a varied workload and work accurately to deadlines.
Please note: Section 20 consultation experience and leasehold management experience are essential for this position.
Homeownership Officer employer: Vox Consultants
Join a dynamic team in Eastleigh as a Plasterer, where your skills will be valued and rewarded with a competitive pay rate and the opportunity for permanent employment. Our supportive work culture fosters collaboration and growth, ensuring you have access to ongoing training and development while working on exciting kitchen and bathroom refurbishment projects. Enjoy the benefits of a company van, a focus on safety, and a commitment to delivering high-quality service to our residents.
