At a Glance
- Tasks: Investigate and review complex complaints, ensuring fair and thorough resolutions.
- Company: Join a busy Local Authority team in vibrant East London.
- Benefits: Competitive rate of £32 per hour with hybrid working options.
- Other info: Ongoing contract with potential for career growth in the public sector.
- Why this job: Make a real difference by improving services and customer outcomes.
- Qualifications: Experience in handling complex complaints and strong communication skills.
The predicted salary is between 32 - 32 £ per hour.
Location: East London
Rate: £32 per hour
Contract: 3–6 Month Ongoing
Hours: Monday to Friday, 9:00am – 5:00pm
Working Pattern: Hybrid Working (3–4 Days per Week in the Office)
We are currently recruiting for an experienced Complaints Reviews Officer to join a busy Local Authority team in East London on an ongoing contract basis. This is an excellent opportunity for a complaints professional with experience investigating complex complaints, conducting reviews, and producing high-quality responses within a local authority, housing, public sector, or customer service environment.
The Role
You will be responsible for managing and reviewing complex complaints, ensuring that investigations are conducted thoroughly, fairly, and in line with corporate policies, procedures, and statutory requirements. Working closely with service departments and senior stakeholders, you will provide independent complaint reviews, identify service improvements, and help ensure excellent customer outcomes.
Key Responsibilities
- Investigate and review complex complaints and escalated cases.
- Prepare detailed complaint responses and review reports.
- Ensure complaints are handled in accordance with corporate procedures and timescales.
- Liaise with service managers and stakeholders to gather evidence.
