At a Glance
- Tasks: Lead the Voids Service operations and improve housing availability in South East London.
- Company: Dynamic organisation focused on enhancing housing services.
- Benefits: Competitive daily rate, opportunity for impactful work, and professional growth.
- Other info: Join a collaborative team dedicated to service improvement and community impact.
- Why this job: Make a real difference in housing recovery and operational excellence.
- Qualifications: Proven leadership in housing operations and strong performance management skills.
The predicted salary is between 40500 - 49500 £ per year.
Senior Operations Manager – Voids
Location
South East London
Working Arrangement
On-site, 5 days per week
Contract
6 months, ongoing
Rate
- £500 per day (Umbrella)
- We are currently recruiting for a
- Senior Operations Manager to lead the day-to-day operational delivery of a busy
Voids Service in South East London .
This is a key operational leadership role, responsible for managing service performance, workforce activity, contractors and operational delivery across the full voids operation.
The successful candidate will play a central role in improving void turnaround times, increasing housing availability and supporting the wider Voids Recovery Programme.
You will work closely with the Interim Voids Business Development Lead, providing strong operational leadership while supporting wider service recovery and improvement objectives.
Key Responsibilities
- Lead the day-to-day operational delivery of the Voids Service.
- Translate strategic objectives into clear operational delivery plans.
- Manage and provide leadership to Contracts Managers, holding them accountable for performance and outcomes.
- Oversee the operational performance of Surveyors and Service Managers.
- Set priorities, manage resources and ensure workloads are effectively allocated.
- Monitor service performance, productivity and delivery against targets.
- Manage and escalate operational issues where required.
- Drive contractor performance and ensure effective collaboration across internal teams and contractors.
- Work closely with Relationship Managers to use KPI and performance data to identify issues and drive improvements.
- Promote a collaborative "One Team" approach across Voids, Lettings, Contractors and Support Services.
- Lead recovery activity where workflows or performance fall behind target.
- Ensure operational compliance and consistency across the service.
- Provide visible leadership across operational offices and contractor locations.
- Support the wider recovery programme and sustainable improvements to the voids service.
- We are looking for an experienced
Senior Operations Manager with a strong background in housing operations, voids or a similar local authority environment.
You should have:
- Significant experience leading operational teams within a housing or property environment.
- Strong experience managing managers and large operational teams.
- Experience managing contractors and monitoring contract performance.
- A strong understanding of voids operations and the importance of reducing turnaround times.
- Excellent performance management and stakeholder management skills.
- The ability to use data, KPIs and management information to drive operational improvements.
- Strong organisational and problem-solving skills.
- The confidence to challenge underperformance and drive accountability.
- Experience working in a fast-paced service recovery
If you have strong operational leadership experience within housing and are available for a new contract, please apply with your latest CV.
Senior Operations Manager in London employer: VOX Consultants Careers
As a Building Safety Manager with our Local Authority in South East London, you will be part of a dedicated team committed to ensuring the safety and compliance of residential buildings. We offer a collaborative work culture that values your expertise and provides opportunities for professional growth, including mentorship and engagement with key stakeholders like the Building Safety Regulator. Join us to make a meaningful impact in the community while enjoying competitive pay and a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Manager in London
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like VOX Consultants Careers. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at VOX Consultants Careers.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at VOX Consultants Careers.
We think you need these skills to ace Senior Operations Manager in London
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at VOX Consultants Careers and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at VOX Consultants Careers
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like VOX Consultants Careers will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to VOX Consultants Careers.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at VOX Consultants Careers.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at VOX Consultants Careers. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
