At a Glance
- Tasks: Support customer campaigns and merchandise exciting products and offers.
- Company: Join VoucherCodes, the UK's top voucher site with a vibrant team culture.
- Benefits: Enjoy hybrid working, personal development time, and great perks like free lunches.
- Other info: Collaborative environment with opportunities for growth and creativity.
- Why this job: Kickstart your career in CRM and digital marketing while making a real impact.
- Qualifications: Organised, proactive, and eager to learn; no prior experience needed.
The predicted salary is between 25000 - 32000 £ per year.
With over 15,000 five‑star reviews, VoucherCodes is the UK’s biggest and most trusted voucher site, partnering with brands such as adidas, Samsung, John Lewis, Travelodge and Domino’s Pizza. We receive over 8 million visits per month. This hybrid role, based one day a week in our Whitechapel office, is suited to a graduate or someone starting a career in CRM, digital marketing or e‑commerce.
As a CRM Assistant you will support the delivery of customer campaigns while merchandising relevant products, offers and voucher codes to our audience. The position combines CRM campaign execution with commercial merchandising responsibilities, ensuring customers receive engaging content, strong product selections and compelling deals that drive performance.
Key Responsibilities- Operate a 50:50 split between CRM campaign execution and product deal merchandising, supporting both customer communications and commercially driven promotional activity.
- Support the building, QA, proofing and scheduling of CRM campaigns.
- Manage creative briefing processes and feedback loops with Design teams and stakeholders.
- Assist with merchandising commercially relevant products, offers and voucher codes within campaigns.
- Identify strong product and promotional opportunities to improve customer engagement and conversion.
- Support campaign setup and operational processes across all CRM activity.
- Collaborate with Partnerships and Commercial teams to align campaigns with business priorities.
- Contribute ideas for improving campaign performance, customer engagement and merchandising execution.
- Ensure campaigns are delivered accurately and on time with strong attention to detail.
- Highly organised with strong attention to detail.
- Motivated, proactive and eager to learn quickly.
- Strong communication and collaboration skills.
- Commercially minded with an interest in customer behaviour, products and promotions.
- Comfortable working in a fast‑paced environment with multiple priorities.
- Previous merchandising experience not required, but an interest in e‑commerce and promotions is beneficial.
- Positive attitude with a willingness to take ownership and make an impression.
About VoucherCodes: We’re building a collaborative and ambitious CRM team where ideas, testing and innovation are encouraged. You’ll work alongside talented colleagues across CRM, Commercial, Partnerships, Design and Product teams, with opportunities to learn and grow within a global digital business. Our team works flexibly, with one collaborative in‑office day each week from our brand‑new Whitechapel office space designed to support creativity, teamwork and connection.
Benefits- Hybrid working – flexibility for work/life balance.
- Supportive, inclusive culture that cares about each other, our customers and the planet.
- Two uninterrupted hours a week dedicated to personal development.
- Pension with employer contributions up to 10 %.
- Subsidised gym membership.
- Private medical insurance.
- Employee Assistance Programme.
- Free lunch from JustEat for Business when you’re in the office.
- Regular social events.
- 16 hours volunteering time per year with donation matching.
- Enhanced parental leave with specific support for returning parents.
CRM Assistant in London employer: Vouchercodes
VoucherCodes is an exceptional employer that fosters a supportive and inclusive culture, prioritising employee well-being and development. With a hybrid working model and a brand-new office in Whitechapel designed for collaboration, employees enjoy a flexible work/life balance, alongside generous benefits such as personal development time, enhanced parental leave, and regular social events. This role offers a unique opportunity to grow within a dynamic digital business while contributing to engaging customer campaigns and promotions.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Assistant in London
✨Tip Number 1
Network like a pro! Reach out to people in the CRM and digital marketing space, especially those who work at VoucherCodes. A friendly chat can open doors and give you insider info about the company culture and what they really value in candidates.
✨Tip Number 2
Show off your skills! If you’ve got any relevant projects or experiences, don’t be shy about sharing them during interviews. Bring examples of how you’ve tackled challenges or contributed to campaigns, even if it’s from university or personal projects.
✨Tip Number 3
Be proactive! After applying through our website, follow up with a quick email to express your enthusiasm for the role. It shows initiative and keeps you on their radar. Plus, it’s a great way to reiterate why you’d be a perfect fit for the CRM Assistant position.
✨Tip Number 4
Prepare for the unexpected! In interviews, be ready for situational questions that test your problem-solving skills. Think about how you would handle tight deadlines or collaborate with different teams, as these are key in a fast-paced environment like VoucherCodes.
We think you need these skills to ace CRM Assistant in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the CRM Assistant role. Highlight any relevant skills or experiences that show off your organisational prowess and attention to detail. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share why you're excited about working in CRM and how your background aligns with our mission at VoucherCodes.
Show Off Your Communication Skills:Since this role involves collaboration with various teams, make sure to showcase your communication skills in your application. Whether it's through examples of teamwork or how you've handled feedback, we want to see your collaborative spirit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Vouchercodes
✨Know Your CRM Basics
Before the interview, brush up on your CRM knowledge. Understand what customer relationship management entails and be ready to discuss how it impacts customer engagement and retention. This will show that you're genuinely interested in the role and have done your homework.
✨Showcase Your Organisational Skills
Since the job requires strong organisational skills, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Highlight how you prioritised your workload and ensured attention to detail, as this is crucial for executing campaigns accurately.
✨Be Ready to Collaborate
The role involves working with various teams, so be prepared to discuss your teamwork experiences. Think of specific instances where you collaborated effectively with others, especially in fast-paced environments. This will demonstrate your ability to fit into their collaborative culture.
✨Bring Ideas to the Table
VoucherCodes values innovation, so come prepared with a few ideas on how to improve customer engagement or campaign performance. This shows initiative and that you're thinking ahead about how you can contribute to their success right from the start.
