At a Glance
- Tasks: Manage client relationships and deliver successful digital marketing campaigns.
- Company: Vouch Global, a creative performance agency in hospitality and consumer brands.
- Benefits: Collaborative culture, exposure to diverse projects, and supportive leadership.
- Other info: Work in Shoreditch with flexible remote options and excellent career growth opportunities.
- Why this job: Make a real impact in a growing business while developing your skills.
- Qualifications: 4+ years in a client-facing digital marketing role with strong campaign management skills.
The predicted salary is between 45000 - 55000 £ per year.
Vouch Global is a Creative Performance agency specialising in hospitality, leisure, food and drink, and consumer brands.
We sit at the intersection of paid media and creative helping ambitious brands grow through data-informed PPC and Paid Social campaigns, creative iteration, and strategic thinking that actually moves the needle.
The Role
We are seeking an exceptional Digital Account Manager (with knowledge and expertise within Performance Marketing) to join our team who thrives off a client facing role.
We are looking for someone who strives for excellence, not mediocrity.
As a small but agile agency, we expect our team members to be adaptable and proactive, willing to 'muck in' and support various aspects of the business beyond their core responsibilities.
This approach offers unparalleled learning opportunities and exposure to all facets of our operations.
Key Responsibilities
- Client
- Relationship
Management: In an age increasingly shaped by AI, the human ability to build meaningful, trust-based relationships is more valuable than ever.
You’ll be the primary point of contact for your clients - not just managing relationships, but nurturing partnerships that make both you and Vouch indispensable.
Your ability to understand their needs, communicate clearly, and foster confidence will set you apart in a world where automation can't replace genuine connection.
- Proven experience (4+ years) in a client-facing role within a digital marketing or advertising agency, with a strong track record of managing client relationships and delivering successful campaigns.
- Extensive knowledge of at least three biddable channels - Paid Social, Paid Search, SEO, programmatic and native.
- Report directly to the Account Director
- Collaborate with internal teams, including account management peers, creative and media to deliver integrated solutions that align with client objectives.
- Develop and execute strategic plans to meet and exceed client expectations, driving performance and ROI.
- Manage multiple projects, timelines and resources simultaneously
- Oversee and report on Paid Search Campaigns
- Communicate with the team and ensure all members are on board with delegated tasks
- Deliver projects on time, within scope, ensuring quality standards are met
- Anticipate potential risks or problems and act proactively to resolve issues
- Create, maintain and update detailed project plans that will drive schedule, resource and client management
- Regularly update key stakeholders on project status
- Plan digital campaigns from the initial stages through to final delivery
- Continuously assess processes and recommend improvements
- Analyse the success of client campaigns, producing reports and data analysis as supporting evidence
- Oversee the project’s financial budget, notifying stakeholders of cost implications, changes to budget, spending and cost changes
- Identify opportunities to grow existing accounts by upselling additional services or expanding campaign scope, while consistently delivering value and meeting client objectives.
- Coordinate and manage the creation of all digital content such as websites, blogs, press releases, infographics, videos etc
- Track project deliverables and match those with agreed deadlines
- Monitor campaign performance, analyse data, and generate reports to assess effectiveness and identify areas for improvement, offering insights and recommendations to optimise campaigns.
- Report on success criteria for projects by measuring results
- Creation of case studies following the completion of successful campaigns
- Conduct in-depth market research, competitor analysis, and audience segmentation to develop effective media strategies that align with client goals and objectives.
- A pro-active attitude is essential. Proactively identify and address client concerns, ensuring high client satisfaction levels, and striving for long-term account retention.
- What You’ll Gain
- Exposure to a wide range of disciplines and projects across the agency
- Opportunity to make a real impact in a growing business
- Collaborative, transparent work culture with a high standard of excellence
- Supportive leadership who value initiative, input, and personal development
- Details
- Start Date: ASAP
- Location: 4 Days in Shoreditch, London Office, With 1 Day working from home being optional
How to Apply
Send your CV and a short note about why you’re the right fit for Vouch Global.
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Digital Account Manager in London employer: Vouch Global
Vouch Global is an exceptional employer that fosters a collaborative and transparent work culture, where every team member is encouraged to take initiative and contribute to the agency's growth. Located in the vibrant Shoreditch area of London, employees benefit from exposure to diverse projects and disciplines, along with supportive leadership that prioritises personal development and excellence. As a Digital Account Manager, you'll not only manage client relationships but also have the opportunity to make a significant impact in a dynamic environment, ensuring your career flourishes alongside the agency's success.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Account Manager in London
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Vouch Global and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Vouch Global are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Vouch Global on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Vouch Global. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Digital Account Manager in London
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Vouch Global. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Vouch Global:Show us that you’ve done your homework! In your application, briefly mention what you admire about Vouch Global’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Vouch Global
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Vouch Global will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Vouch Global, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
