Digital Account Manager in London

At Vouch Global, we are a dynamic, fast-growing performance media and creative agency. We specialise in connecting the dots between people, digital experiences, and results through data-informed paid media, creative iteration, and technology.

We are seeking an exceptional Digital Account Manager (with knowledge and expertise within Performance Marketing) to join our team who thrives off a client facing role. We are looking for someone who strives for excellence, not mediocrity. As a small but agile agency, we expect our team members to be adaptable and proactive, willing to 'muck in' and support various aspects of the business beyond their core responsibilities. This approach offers unparalleled learning opportunities and exposure to all facets of our operations.

• Client Relationship Management: You’ll be the primary point of contact for your clients - not just managing relationships, but nurturing partnerships that make both you and Vouch indispensable.
• Proven experience (4+ years) in a client-facing role within a digital marketing or advertising agency, with a strong track record of managing client relationships and delivering successful campaigns.
• Extensive knowledge of at least three biddable channels - Paid Social, Paid Search, SEO, programmatic and native.
• Report directly to the Account Director.
• Collaborate with internal teams, including account management peers, creative and media to deliver integrated solutions that align with client objectives.
• Develop and execute strategic plans to meet and exceed client expectations, driving performance and ROI.
• Manage multiple projects, timelines and resources simultaneously.
• Overseeing and reporting on Paid Search Campaigns.
• Communicate with the team and ensure all members are on board with delegated tasks.
• Deliver projects on time, within scope, ensuring quality standards are met.
• Anticipate potential risks or problems and act proactively to resolve issues.
• Create, maintain and update detailed project plans that will drive schedule, resource and client management.
• Regularly update key stakeholders on project status.
• Plan digital campaigns from the initial stages through to final delivery.
• Continuously assess processes and recommend improvements.
• Analyse the success of client campaigns, producing reports and data analysis as supporting evidence.
• Oversee the project’s financial budget, notifying stakeholders of cost implications, changes to budget, spending and cost changes.
• Identify opportunities to grow existing accounts by upselling additional services or expanding campaign scope, while consistently delivering value and meeting client objectives.
• Coordinate and manage the creation of all digital content such as websites, blogs, press releases, infographics, videos etc.
• Coordinate and manage the creation of social media content.
• Track project deliverables and match those with agreed deadlines.
• Monitor campaign performance, analyse data, and generate reports to assess effectiveness and identify areas for improvement, offering insights and recommendations to optimise campaigns.
• Report on success criteria for projects by measuring results.
• Creation of case studies following the completion of successful campaigns.
• Conduct in-depth market research, competitor analysis, and audience segmentation to develop effective media strategies that align with client goals and objectives.
• A pro-active attitude is essential. Proactively identify and address client concerns, ensuring high client satisfaction levels, and striving for long-term account retention.

• Exposure to a wide range of disciplines and projects across the agency.
• Opportunity to make a real impact in a growing business.
• Collaborative, transparent work culture with a high standard of excellence.
• Supportive leadership who value initiative, input, and personal development.

• Start Date: ASAP
• Location: Hybrid.
• Salary: Competitive, dependent on experience.

How to Apply: Send your CV and a short note about why you’re the right fit for Vouch Global.