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- Tasks: Manage client relationships and drive performance through innovative digital marketing strategies.
- Company: Join Vouch Global, a fast-growing performance media and creative agency.
- Benefits: Competitive salary, hybrid work, and opportunities for personal development.
- Other info: Collaborative culture with supportive leadership and excellent growth opportunities.
- Why this job: Make a real impact in a dynamic environment with diverse projects.
- Qualifications: 4+ years in a client-facing digital marketing role with strong campaign management skills.
The predicted salary is between 36000 - 60000 £ per year.
At Vouch Global, we are a dynamic, fast-growing performance media and creative agency. We specialise in connecting the dots between people, digital experiences, and results through data-informed paid media, creative iteration, and technology.
We are seeking an exceptional Digital Account Manager (with knowledge and expertise within Performance Marketing) to join our team who thrives off a client facing role. We are looking for someone who strives for excellence, not mediocrity. As a small but agile agency, we expect our team members to be adaptable and proactive, willing to 'muck in' and support various aspects of the business beyond their core responsibilities. This approach offers unparalleled learning opportunities and exposure to all facets of our operations.
Key Responsibilities- Client Relationship Management: You’ll be the primary point of contact for your clients - not just managing relationships, but nurturing partnerships that make both you and Vouch indispensable.
- Proven experience (4+ years) in a client-facing role within a digital marketing or advertising agency, with a strong track record of managing client relationships and delivering successful campaigns.
- Extensive knowledge of at least three biddable channels - Paid Social, Paid Search, SEO, programmatic and native.
- Report directly to the Account Director.
- Collaborate with internal teams, including account management peers, creative and media to deliver integrated solutions that align with client objectives.
- Develop and execute strategic plans to meet and exceed client expectations, driving performance and ROI.
- Manage multiple projects, timelines and resources simultaneously.
- Overseeing and reporting on Paid Search Campaigns.
- Communicate with the team and ensure all members are on board with delegated tasks.
- Deliver projects on time, within scope, ensuring quality standards are met.
- Anticipate potential risks or problems and act proactively to resolve issues.
- Create, maintain and update detailed project plans that will drive schedule, resource and client management.
- Regularly update key stakeholders on project status.
- Plan digital campaigns from the initial stages through to final delivery.
- Continuously assess processes and recommend improvements.
- Analyse the success of client campaigns, producing reports and data analysis as supporting evidence.
- Oversee the project’s financial budget, notifying stakeholders of cost implications, changes to budget, spending and cost changes.
- Identify opportunities to grow existing accounts by upselling additional services or expanding campaign scope, while consistently delivering value and meeting client objectives.
- Coordinate and manage the creation of all digital content such as websites, blogs, press releases, infographics, videos etc.
- Coordinate and manage the creation of social media content.
- Track project deliverables and match those with agreed deadlines.
- Monitor campaign performance, analyse data, and generate reports to assess effectiveness and identify areas for improvement, offering insights and recommendations to optimise campaigns.
- Report on success criteria for projects by measuring results.
- Creation of case studies following the completion of successful campaigns.
- Conduct in-depth market research, competitor analysis, and audience segmentation to develop effective media strategies that align with client goals and objectives.
- A pro-active attitude is essential. Proactively identify and address client concerns, ensuring high client satisfaction levels, and striving for long-term account retention.
- Exposure to a wide range of disciplines and projects across the agency.
- Opportunity to make a real impact in a growing business.
- Collaborative, transparent work culture with a high standard of excellence.
- Supportive leadership who value initiative, input, and personal development.
- Start Date: ASAP
- Location: Hybrid.
- Salary: Competitive, dependent on experience.
How to Apply: Send your CV and a short note about why you’re the right fit for Vouch Global.
Digital Account Manager employer: Vouch Global
Contact Detail:
Vouch Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Account Manager
✨Tip Number 1
Get to know the company inside out! Research Vouch Global's projects, values, and culture. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to digital account management. Think about how you can demonstrate your experience with biddable channels and client relationship management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Vouch Global.
We think you need these skills to ace Digital Account Manager
Some tips for your application 🫡
Show Your Personality: When you’re writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style into your CV and cover letter. Remember, we’re looking for someone who thrives in a client-facing role, so show us how you connect with people.
Tailor Your Application: Make sure to tailor your CV and cover letter to the Digital Account Manager role. Highlight your experience in performance marketing and client relationship management. We love seeing how your skills align with what we do at Vouch Global, so be specific about your achievements and how they relate to our needs.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, especially since you’ll be doing a lot of it in this role. Use bullet points where necessary and make sure your key achievements stand out. This will help us quickly see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re proactive and keen to join our team. We can’t wait to hear from you!
How to prepare for a job interview at Vouch Global
✨Know Your Digital Marketing Inside Out
Make sure you brush up on your knowledge of performance marketing and the specific biddable channels mentioned in the job description. Be ready to discuss your experience with Paid Social, Paid Search, SEO, and any other relevant channels. This will show that you’re not just familiar with the terms but can actually apply them.
✨Showcase Your Client Relationship Skills
Prepare examples of how you've built and nurtured client relationships in the past. Think about times when you went above and beyond to meet client needs or resolve issues. This is crucial for a role that emphasises trust-based partnerships, so be ready to share your success stories.
✨Demonstrate Your Proactive Attitude
Vouch Global values a proactive approach, so come prepared with examples of how you've anticipated challenges and taken initiative in previous roles. Whether it’s identifying upselling opportunities or improving processes, showing that you can think ahead will set you apart.
✨Be Ready to Discuss Campaign Successes
Have a few case studies or campaign results at your fingertips that highlight your ability to drive performance and ROI. Be prepared to analyse what worked, what didn’t, and how you used data to inform your decisions. This will demonstrate your analytical skills and your commitment to delivering value.