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- Tasks: Provide top-notch customer service and support for water-related enquiries.
- Company: Join Bristol Water, a leader in the UK water sector with a green mission.
- Benefits: Competitive salary, bonus opportunities, and a supportive work environment.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Customer service experience and strong communication skills are a plus.
- Other info: Flexible shifts and training provided to help you succeed.
The predicted salary is between 26068 - 26068 £ per year.
Powered by Water, Driven by Purpose. At Bristol Water, we have been serving generations of families since 1846. Ensuring people in our communities have access to healthy water is paramount, which is why we work around the clock testing our water hundreds of times a day.
We are proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals include lowering our carbon footprint, planting 300,000 trees, restoring peatlands, and supporting farmers and landowners to improve water quality and wildlife.
Do you have a passion for great customer service? Bristol Water is looking for a Customer Advisor to join our Customer Hub. This is a fantastic opportunity for you to join us working various shifts to help ensure each and every customer's experience is a great one! As an Operational Customer Advisor, you will be passionate about ensuring that customers always receive the best possible service.
Working on a permanent, full-time basis, you will receive a competitive basic salary of £26,068.14. Working in a small and supportive team, this varied role will require excellent customer service skills and the ability to react quickly in an empathic and calm manner. You will be providing advice and guidance about a variety of issues, ranging from water pressure and water quality questions to emergencies within customers' homes, or simply keeping them updated about progress and checking satisfaction levels.
What You’ll Be Doing:
- Answering telephone, email, and written enquiries and complaints as quickly as possible to help our customers.
- Working through varied customer enquiries by either offering advice and information where possible or by referring the enquiry to the appropriate department.
- Keeping the customer informed at all stages of the investigation into their query.
- Helping to maintain high standards of customer service.
- Processing Bristol Water’s Customer Promise and GSS Payments accurately and on time.
- Keeping up to date with operational water processes and water quality issues.
- Proactively keeping customers informed of interruptions to their water supply.
- Recording all activity to comply with regulation set by OFWAT.
- Maintaining and updating the Special Needs and Vulnerable Customers register.
- Being available to work on a standby basis one week in every six outside of usual working hours when called on in emergencies.
- Covering various shifts over each 6-week period.
What We’re Looking For:
- Some experience supporting customers is ideal.
- Confident working on the computer.
- Excellent written and verbal communication skills.
- Empathetic approach.
- Good problem solver.
This is a full-time role working an average of 38 hours per week covering various shifts over each 6-week period to help ensure our customers are supported. Above all, you will need to demonstrate our competencies and core values: BE ROCK SOLID, BE YOU, BE THE FUTURE.
What’s In It For You:
- A competitive salary of £26,068.14.
- Up to 5% bonus.
- Weekly on-call rota (working one week in seven) with £148 standby.
Operational Customer Advisor in Bristol employer: vOtons.info
Contact Detail:
vOtons.info Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Customer Advisor in Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bristol Water. Understand their mission, values, and recent projects. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing top-notch service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Be prepared for situational questions! Interviewers love to see how you handle real-life scenarios. Think about how you would respond to a customer complaint or a tricky situation. Show them your problem-solving skills and empathy!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Bristol Water. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Operational Customer Advisor in Bristol
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in the past. We love seeing that genuine passion!
Tailor Your Application: Make sure to customise your application to fit the role of Operational Customer Advisor. Highlight relevant skills and experiences that align with the job description. This shows us you’ve done your homework and are serious about joining our team.
Keep It Clear and Concise: We appreciate a well-structured application! Use clear language and keep your sentences concise. Avoid jargon unless it’s relevant to the role. This makes it easier for us to see your qualifications at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at vOtons.info
✨Know Your Stuff
Before the interview, make sure you brush up on Bristol Water's services and values. Understand their commitment to customer service and sustainability. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
As an Operational Customer Advisor, empathy is key. Prepare examples from your past experiences where you've successfully handled customer queries or complaints with a calm and understanding approach. This will demonstrate your ability to connect with customers effectively.
✨Practice Active Listening
During the interview, practice active listening. Make sure to listen carefully to the questions being asked and respond thoughtfully. This not only shows your communication skills but also reflects how you would interact with customers in real situations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how Bristol Water measures customer satisfaction. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
