At a Glance
- Tasks: Provide top-notch customer service and manage vehicle bookings in a dynamic environment.
- Company: Join Vospers, a family-run motor dealer group that values its people.
- Benefits: Enjoy great perks like holiday accrual, life insurance, and discounts on services.
- Other info: Flexible hours with opportunities for long-term career development.
- Why this job: Be part of a supportive team where your career can thrive and grow.
- Qualifications: Must be ambitious, personable, and have experience in a similar role.
The predicted salary is between 30000 - 42000 £ per year.
About Us
Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That’s why we offer a supportive working environment, career prospects, and great benefits, including:
- Holiday accrual scheme & paid day off for your birthday
- Life Insurance Scheme
- Full range of motor discounts for service, sales & parts
- Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support
- Bike to work Scheme
- Professional development and recognition programme
- On-line discount site & life planning services
- Staff & Customer Referral schemes
The Role
As a Commercial Service Advisor, you’ll be operating within the Commercial Service department. The main purpose of a Commercial Service Advisor is to provide a professional and courteous reception to customers, ensuring the highest standard of customer satisfaction and to promote Vospers core and brand values at all times.
Key Responsibilities & Accountability:
- Booking in vehicles. Ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
- Identify the customer requirements and where possible, supply an accurate fully inclusive costing.
- Constantly monitor the progress of available workshop hours, to ensure available hours to be sold are maximized on a daily basis.
- Produce accurate job cards, invoices, estimates and related information.
- Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.
- Produce warranty job cards in line with the manufacturers policy and procedures.
- Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs.
- Liaise with the Parts Department to ensure availability of parts.
- Arrange an efficient collection/delivery of customers vehicles and courtesy cars.
- Ensure all cars that are loaned to customers are suitably insured by the customer.
- Ensure customers service books are stamped as confirmation of a service carried out.
- Collect all monies or signed authority due prior to the release of the vehicle and ensure it is banked promptly.
- Ensure the telephones and written enquiries are responded to promptly, courteously and dealt with in an efficient manner.
- Greet all customers at reception offering courtesy services as appropriate and confirming all details before work is carried out.
Qualifications/Skills
In order to be successful for this position, you will need to be highly ambitious, personable, confident and possess previous experience working in the same or similar role within the industry. You will also need:
- A standards and quality driven management style.
- An eye for detail.
- To be motivated by a passion for quality and great service delivery.
- Interpersonal, administrative, and organisational skills.
- To be computer literate.
- Hold a valid UK Driving License.
Salary: Dependent on experience and qualifications to be discussed at interview.
Hours: Monday to Friday with Saturday on a rota.
Care - Accountability - Performance - Respect - Integrity
We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.
No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.
Commercial Service Advisor in Truro employer: Vospers
Vospers is an excellent employer that values its employees by fostering a supportive work culture and offering competitive benefits. Located in the vibrant city of Plymouth, we provide opportunities for professional growth and development, ensuring our team members can thrive in their careers while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Service Advisor in Truro
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vospers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vospers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Commercial Service Advisor in Truro
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vospers:Your cover letter is your chance to shine! Tell us why you want to work at Vospers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vospers!
How to prepare for a job interview at Vospers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
