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For Companies At a Glance
- Tasks: Join us as a Service Advisor, welcoming customers and coordinating vehicle services.
- Company: Vospers is a family-run motor dealer group in the South West, valuing our people.
- Benefits: Enjoy holiday accrual, life insurance, discounts, and professional development opportunities.
- Why this job: Be part of a supportive culture with long-term career growth and a positive impact.
- Qualifications: Customer service experience and excellent communication skills are essential; automotive background preferred.
- Other info: Located in Barnstaple, with flexible hours and a friendly team atmosphere.
The predicted salary is between 24000 - 36000 £ per year.
About the job Service Advisor (Multiple Roles) – Barnstaple
About us
Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That\’s why we offer a supportive working environment, career prospects, and great benefits, including:
- Holiday accrual scheme & paid day off for your birthday
- Life Insurance Scheme
- Full range of motor discounts for service, sales & parts
- Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support
- Bike to work Scheme
- Professional development and recognition programme
The role
Our Service Advisors coordinate between our workshop and customers to provide our customers with excellent service and knowledge. As a Service Advisor you will be:
- Providing a warm welcome to customers and booking in vehicles.
- Identifying customers\’ requirements and where possible, supplying an accurate fully inclusive costing.
- Monitoring workshop hours, to provide an efficient service to customers
- Giving customers a full explanations of work carried out, making the most of any additional selling opportunities.
- Carrying out administration such as producing job cards, invoices, estimates, and updating customer\’s accounts.
About you
You will need:
- Excellent communication skills and warm telephone manner
- Ability to multi-task within a busy environment
- Automotive background, or Service Advisor experience, highly desirable
Location
Dependent on experience and qualifications to be discussed at interview
Hours
Monday to Friday (with Saturday on a rota)
Care – Accountability – Performance – Respect – Integrity
We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.
No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.
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Service Advisor (Multiple Roles) - Barnstaple employer: Vospers
Contact Detail:
Vospers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor (Multiple Roles) - Barnstaple
✨Tip Number 1
Familiarise yourself with Vospers and their values. Understanding their commitment to customer service and employee development will help you align your responses during the interview, showcasing how you fit into their culture.
✨Tip Number 2
Brush up on your automotive knowledge. Even if you have a customer service background, having a solid understanding of automotive terminology and processes will demonstrate your enthusiasm for the role and help you communicate effectively with customers.
✨Tip Number 3
Practice your communication skills. Since the role requires excellent communication and a warm telephone manner, consider role-playing scenarios with friends or family to enhance your ability to engage with customers confidently.
✨Tip Number 4
Prepare questions to ask during the interview. Showing genuine interest in the company and the role by asking insightful questions can set you apart from other candidates and demonstrate your eagerness to contribute to Vospers.
We think you need these skills to ace Service Advisor (Multiple Roles) - Barnstaple
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Vospers is looking for in a Service Advisor. Highlight key responsibilities and required skills, such as customer service experience and communication skills.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that match the job requirements. Emphasise any previous roles in customer service or the automotive industry, and include specific examples of how you've excelled in similar positions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Vospers and how your background makes you a great fit for their team. Be sure to address your ability to provide excellent customer service.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Advisor role.
How to prepare for a job interview at Vospers
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples from your past experiences where you provided excellent customer service, highlighting your communication skills and warm telephone manner.
✨Demonstrate Your Multi-tasking Ability
The role requires juggling multiple tasks in a busy environment. Be ready to discuss how you've successfully managed competing priorities in previous jobs, showcasing your organisational skills and ability to stay calm under pressure.
✨Familiarise Yourself with Automotive Knowledge
While an automotive background is desirable, it's important to show your enthusiasm for the industry. Brush up on basic automotive terms and concepts, and be prepared to discuss any relevant experience or knowledge you have.
✨Prepare Questions for the Interviewers
Engage with the interviewers by preparing thoughtful questions about the company culture, career development opportunities, and the specifics of the Service Advisor role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.