At a Glance
- Tasks: Engage with customers, answer calls, and provide parts information in a fast-paced environment.
- Company: Vospers, a family-run motor dealer group with a supportive culture.
- Benefits: Holiday accrual, birthday off, discounts, and professional development opportunities.
- Other info: Long-term career growth with a company that values its people.
- Why this job: Join a team where your sales skills can shine and make a real difference.
- Qualifications: Motor trade experience is a plus, but enthusiasm and computer skills are key.
The predicted salary is between 25000 - 30000 £ per year.
About Us
Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:
- Holiday accrual scheme & paid day off for your birthday
- Full range of motor discounts for service, sales & parts
- Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support
- Bike to work Scheme
- Professional development and recognition programme
- On-line discount site & life planning services
- Staff & Customer Referral schemes
The Role
As a Parts Telesales Advisor, you'll be operating within a busy multi-franchised parts department at Vospers, Matford Way in Exeter.
Key Responsibilities of a Parts Telesales Advisor
- Answering incoming phone calls within our call centre.
- Looking up parts on a number of Electronic Parts Catalogues and advising our trade and retail customers, pricing and availability.
- Take emails from a shared email box and respond to the customer enquiries in a professional manner.
- Offer existing customers who call in at least one product from any of our promotions.
- Record any customers concerns and report to the Parts Manager.
- Record any lost sales on database.
Experience & Qualifications
- Motor trade parts experience advantageous but not essential.
- A level of computer literacy.
- Previous experience using the CDK Drive (Kerridge) system advantageous.
Attributes Required
- Be able to work well under pressure.
- An ability to retain training and an enthusiastic approach is vital.
- You must possess a desire to sell and win orders.
- Quickly and efficiently accessing records, checking databases and updating files, often whilst talking to a potential customer at the same time.
Location
Matford Way, Exeter
Salary
Dependent on Experience and Qualifications, to be discussed at interview
Hours
Monday to Friday, with Saturday on a rota
Care - Accountability - Performance - Respect - Integrity
We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.
No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.
Senior Telesales Advisor employer: Vospers
Vospers is an excellent employer that values its employees by fostering a supportive work culture and offering competitive benefits. Located in the vibrant city of Plymouth, we provide opportunities for professional growth and development, ensuring our team members can thrive in their careers while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Telesales Advisor
✨Tip Number 1
Make sure you know the company inside out! Research Vospers, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be answering calls as a Telesales Advisor, get comfortable with speaking clearly and confidently. Role-play with a friend or family member to simulate real customer interactions.
✨Tip Number 3
Show off your enthusiasm for sales! During your interview, share examples of how you've successfully sold products or services in the past. Let them see your passion for winning orders and helping customers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen on joining the Vospers family.
We think you need these skills to ace Senior Telesales Advisor
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you’re excited about the opportunity to join our team at Vospers and contribute to our supportive environment.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience and skills. We love seeing how your background aligns with the key responsibilities of a Parts Telesales Advisor, so don’t hold back!
Be Professional Yet Approachable:While we appreciate professionalism, we also value a friendly tone. Use clear language and keep it conversational – after all, you’ll be speaking to customers in a similar way!
Apply Through Our Website:To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can get back to you promptly!
How to prepare for a job interview at Vospers
✨Know Your Products
Familiarise yourself with the products and services offered by Vospers. Understanding the parts catalogues and promotions will help you answer customer queries confidently and show your enthusiasm for the role.
✨Practice Active Listening
During the interview, demonstrate your ability to listen carefully. This is crucial in a telesales role where understanding customer needs is key. Show that you can respond thoughtfully to questions and engage in a two-way conversation.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully sold products or services in the past. Highlight your ability to upsell and cross-sell, as this will be important in your role as a Parts Telesales Advisor.
✨Be Ready for Role-Play Scenarios
Expect to participate in role-play during the interview. This could involve handling a mock customer call. Practising this beforehand will help you feel more comfortable and showcase your ability to think on your feet.
