At a Glance
- Tasks: Answer calls, advise customers on parts, and manage inquiries professionally.
- Company: Vospers, a family-run motor dealer group with a supportive culture.
- Benefits: Holiday accrual, birthday off, discounts, and professional development opportunities.
- Other info: Dynamic work environment with a focus on care, accountability, and respect.
- Why this job: Join a team that values your growth and offers long-term career prospects.
- Qualifications: Motor trade experience is a plus, but computer literacy is essential.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:
- Holiday accrual scheme & paid day off for your birthday
- Full range of motor discounts for service, sales & parts
- Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support
- Bike to work Scheme
- Professional development and recognition programme
- On-line discount site & life planning services
- Staff & Customer Referral schemes
The Role
As a Parts Telesales Advisor, you'll be operating within a busy multi-franchised parts department at Vospers, Matford Way in Exeter.
Key Responsibilities of a Parts Telesales Advisor
- Answering incoming phone calls within our call centre.
- Looking up parts on a number of Electronic Parts Catalogues and advising our trade and retail customers, pricing and availability.
- Take emails from a shared email box and respond to the customer enquiries in a professional manner.
- Offer existing customers who call in at least one product from any of our promotions.
- Record any customers concerns and report to the Parts Manager.
- Record any lost sales on database.
Experience & Qualifications
- Motor trade parts experience advantageous but not essential.
- A level of computer literacy.
- Previous experience using the CDK Drive (Kerridge) system advantageous.
Hours of Work
An average of 42.5 hours a week.
Salary
Depending on experience, to be discussed further at interview.
Location
Matford Way, Exeter
Hours
Monday to Friday, with Saturday on a rota.
Care - Accountability - Performance - Respect - Integrity
We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.
No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.
Senior Telesales Advisor employer: Vospers
Vospers is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work environment in Exeter. With a range of benefits including a holiday accrual scheme, professional development opportunities, and a strong emphasis on employee recognition, Vospers fosters a culture of care and respect. The long tenure of many staff members reflects the rewarding career paths available within this family-run motor dealer group.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Telesales Advisor
✨Tip Number 1
Get to know the company! Research Vospers and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be answering calls as a Telesales Advisor, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable with common customer queries.
✨Tip Number 3
Prepare some questions for your interview! Asking insightful questions about the role or the team shows that you’re engaged and serious about the position. Plus, it gives you a chance to see if Vospers is the right fit for you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Telesales Advisor
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the role of Senior Telesales Advisor. Highlight any relevant experience and skills that match the job description. We love seeing how you connect your background to what we do at Vospers!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your key points are highlighted so we can quickly see why you’d be a great fit.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Vospers
✨Know Your Stuff
Familiarise yourself with the motor trade and parts sales. Brush up on common parts terminology and the types of products Vospers offers. This will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your Phone Skills
Since you'll be answering calls, practice your phone etiquette. Role-play with a friend or family member to get comfortable with handling customer inquiries and upselling products. Remember, clarity and professionalism are key!
✨Showcase Your Problem-Solving Skills
Be prepared to discuss how you've handled customer concerns in the past. Think of specific examples where you turned a negative experience into a positive one. This will demonstrate your ability to handle challenges effectively.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the company culture or career development opportunities at Vospers. This shows that you're not just interested in the job, but also in growing with the company.
