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For Companies At a Glance
- Tasks: Join our team to assist customers with parts inquiries and provide excellent service.
- Company: Vospers, a family-run motor dealer group that values its people.
- Benefits: 30 days annual leave, motoring discounts, and professional development opportunities.
- Why this job: Be part of a supportive environment where your career can thrive.
- Qualifications: Motor trade experience is a plus, but enthusiasm and computer skills matter more.
- Other info: Diverse workplace committed to equality and long-term career growth.
The predicted salary is between 30000 - 42000 £ per year.
About Us
Vospers is a family run business and leading Southwest motor dealer group that believes in the importance of our people. That’s why we offer a supportive working environment, career prospects, and great benefits, including:
- 30 days annual leave (including bank holidays) increasing with length of service + a paid day off for your birthday
- Full range of motoring discounts on MOTs, servicing, sales, and parts
- Access to an online platform with discounts across multiple retailers
- Paid sickness scheme
- Full range of employee assistance programmes and support services
- Cycle to Work scheme
- Professional development via our Motorv8 and Vospers 5 training schemes
- Manufacturer-specific training
- Generous staff and customer referral scheme
The Role
As a Vospers Senior Telesales Advisor, you’ll be operating within a busy multi-franchised parts department at Matford Way in Exeter.
Key Responsibilities
- Answering incoming phone calls within our call centre.
- Looking up parts on a number of Electronic Parts Catalogues and advising our trade and retail customers, pricing and availability.
- Take emails from a shared email box and respond to the customer enquiries in a professional manner.
- Offer existing customers who call in at least one product from any of our promotions.
- Record any customers concerns and report to the Parts Manager.
- Record any lost sales on database.
About You
What We’re Looking For
- Motor trade parts experience advantageous but not essential.
- A level of computer literacy.
- Previous experience using the CDK Drive (Kerridge) system advantageous.
Location: Matford Way, Exeter
Salary: Based on qualifications and experience, to be discussed at interview
Hours: Monday to Friday - An average of 40 hours a week with Saturday mornings on 1 in 4 rota
We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company. At Vospers, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in Vospers workforce. No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.
Senior Parts Telesales Advisor employer: Vospers
Contact Detail:
Vospers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Parts Telesales Advisor
✨Tip Number 1
Get to know Vospers! Research the company culture and values so you can show how you fit in. Mentioning specific benefits or training schemes in your conversations can really impress.
✨Tip Number 2
Practice your phone skills! Since you'll be answering calls, try role-playing with a friend. This will help you feel more confident when you're on the line with customers.
✨Tip Number 3
Be ready to talk about your experience! Even if you don’t have motor trade parts experience, think of similar roles where you've used your computer skills or customer service abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Vospers family.
We think you need these skills to ace Senior Parts Telesales Advisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Senior Parts Telesales Advisor role. Highlight any relevant experience, especially in motor trade parts, and how it relates to what we do at Vospers. This shows us you’re genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure to proofread for any typos!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Vospers
✨Know Your Parts
Familiarise yourself with common automotive parts and their functions. This will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your Phone Skills
Since you'll be answering calls, practice speaking clearly and professionally. Role-play with a friend to simulate customer interactions and get comfortable with handling inquiries.
✨Showcase Your Computer Skills
Brush up on your computer literacy, especially if you have experience with systems like CDK Drive. Be ready to discuss how you've used technology in previous roles to improve efficiency.
✨Emphasise Team Spirit
Vospers values a supportive environment, so highlight your ability to work well in a team. Share examples of how you've collaborated with colleagues to achieve common goals.
