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For Companies At a Glance
- Tasks: Manage the Service Reception desk and ensure top-notch customer satisfaction.
- Company: Join Vospers, a family-run motor dealer group with a supportive culture.
- Benefits: Enjoy holiday accrual, life insurance, discounts, and professional development opportunities.
- Why this job: Be part of a team that values integrity and respect while making a real impact.
- Qualifications: Customer service skills and a passion for the automotive industry.
- Other info: Great career growth potential in a dynamic and diverse environment.
The predicted salary is between 30000 - 42000 £ per year.
About Us
Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That’s why we offer a supportive working environment, career prospects, and great benefits, including:
- Holiday accrual scheme & paid day off for your birthday
- Life Insurance Scheme
- Full range of motor discounts for service, sales & parts
- Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support
- Bike to work Scheme
- Professional development and recognition programme
- On-line discount site & life planning services
- Staff & Customer Referral schemes
The Role
The main purpose of a Vospers Senior Service Advisor is to manage the Service Reception desk ensuring that a professional and courteous reception is provided to all customers, ensuring the highest standard of customer satisfaction each and every time. Maximizing the department's profitability ensuring VHC and Costing operate within department's guidelines. Portraying the highest levels of professionalism at all times demonstrating Vospers core and brand values.
Key Responsibilities & Accountability
- Booking in vehicles.
- Ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
- Identify the customer requirements and where possible, supply an accurate fully inclusive costing.
- Produce accurate job cards, invoices, estimates and related information.
- Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.
- Produce warranty job cards in line with the manufacturers policy and procedures.
- Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs.
- Ensure the telephones and written enquiries are responded to promptly, courteously and dealt with in an efficient manner.
- Greet all customers at reception offering courtesy services as appropriate and confirming all details before work is carried out.
- Greet all customers demonstrating the highest levels of customer mannerisms demonstrating Vospers core and brand values.
- Ensure that completion deadlines are met or if necessary extend collection deadlines.
- Load the workshop evenly throughout the week.
- Ensure correct documentation is completed when courtesy cars are loaned to customers.
- Carry out regular internal and account invoicing, invoice verification and invoice filing.
- Reconcile the cash till daily.
- Accurately maintain and update customer files.
Location: Marsh Mills, Plymouth
Salary: Dependent on experience and qualifications to be discussed at interview
Hours: Monday to Friday with Saturday on a Rota
Care - Accountability - Performance - Respect - Integrity
We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.
We are an equal opportunities employer. At Vospers, our mission is to encourage applications that reflect the full range of diversity within our local communities. As an equal opportunities employer we encourage applications from unrepresented groups who can inspire us to try new things and celebrate the difference everyone can make.
No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.
Service Advisor | Plymouth employer: Vospers
Contact Detail:
Vospers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor | Plymouth
✨Tip Number 1
Get to know Vospers! Research the company culture and values so you can show how you fit in. When you walk in for that interview, let your passion for customer service shine through!
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience and how it aligns with the Service Advisor role.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look professional and polished when you arrive. It shows you care about the opportunity and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Advisor | Plymouth
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Service Advisor role at Vospers. Highlight your relevant experience and skills that align with the job description. This shows us that you’ve done your homework and are genuinely interested.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for key achievements and avoid long-winded sentences. We appreciate straightforward communication, especially in a customer-focused role like this one!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and quick!
How to prepare for a job interview at Vospers
✨Know Your Stuff
Before heading into the interview, make sure you understand Vospers' values and what they stand for. Familiarise yourself with their services and how they prioritise customer satisfaction. This will help you demonstrate that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Senior Service Advisor, you'll be interacting with customers regularly. Prepare examples from your past experiences where you've gone above and beyond to ensure customer satisfaction. Highlighting your ability to handle inquiries and resolve issues will show that you’re the right fit for the role.
✨Practice Common Interview Questions
Think about questions related to service management, such as how you would handle a difficult customer or how you prioritise tasks during busy periods. Practising these scenarios will help you articulate your thoughts clearly and confidently during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally to reflect the high standards of Vospers. A polished appearance shows that you take the opportunity seriously and respect the company’s image, which is crucial for a role that involves customer interaction.
